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- Tasks: Support sales operations and engage with customers across print and digital advertising.
- Company: Join a dynamic team at Mediahuis Ireland, promoting equality and diversity.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for growth.
- Why this job: Be the key contact for advertisers and make a real impact on their campaigns.
- Qualifications: Experience in sales support, excellent communication skills, and a customer-first mindset.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Sales Support Executive to support our sales operation and drive effective engagement with our customers across the island of Ireland. This hybrid role acts as a key point of contact for customers and the Sales teams, supporting integrated advertising solutions across print and digital platforms.
You will manage customer queries, process and support advertising orders, and handle account and payment enquiries. Working closely with internal teams, you will ensure orders flow smoothly from order to cash by identifying and resolving any process blockages. This is a customer-focused role involving inbound and outbound calls and email communication, contributing to the efficient operation of a centralised sales support function.
Key Responsibilities- Act as the primary point of contact for advertisers, handling enquiries across print, digital, and integrated advertising products.
- Support the sales team with order setup, booking, amendments, and campaign management.
- Process advertising orders accurately and ensure timely progression from order to invoicing.
- Manage customer account queries, including pricing, billing, and payment-related issues.
- Coordinate with internal teams (sales, production, finance, digital operations) to resolve issues and prevent campaign delays.
- Monitor order workflows and identify blockages that could impact revenue delivery.
- Support the launch and administration of new advertising products and solutions.
- Assist customers in transitioning and optimising campaigns across print and digital platforms.
- Maintain accurate records within CRM and advertising booking systems.
- Deliver high standards of customer service across phone, email, and outbound contact.
- Support revenue retention by ensuring campaigns run as booked and issues are resolved quickly.
- Provide reporting, insights, and administrative support to improve sales efficiency and performance.
- Experience in sales support or post sales environments.
- Experience working with CRM’s, Email and Telephony systems.
- Excellent communication skills (written and verbal).
- Customer first mindset with strong problem solving abilities.
- Detail oriented with strong organisational skills.
- Proactive, adaptable, and resilient in a fast paced environment.
- Strategic thinker and effective relationship builder.
- Team player with a collaborative approach.
- Problem solver.
- Skilled communicator.
- Flexible and adaptable.
- Works on initiative.
- Resilient and proactive.
Mediahuis Ireland values the enrichment that comes from a diverse workforce and seeks to promote equality, prevent discrimination and protect the rights of each individual. We are committed to fostering an environment of equality, diversity and inclusion in our organisation and welcome applications from all individuals. Additionally, we can make reasonable accommodations for a person with a disability during the recruitment process. Mediahuis Ireland is an equal opportunities employer.
Solutions Support Executive in Belfast employer: Mediahuis IRL
Contact Detail:
Mediahuis IRL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Support Executive in Belfast
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace Solutions Support Executive in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Support Executive role. Highlight your experience in sales support and customer service, and show us how you can be the go-to person for our customers!
Show Off Your Communication Skills: Since this role involves a lot of communication, let your written application reflect your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Demonstrate Problem-Solving Abilities: We love proactive problem solvers! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the right mindset for handling customer queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mediahuis IRL
✨Know Your Stuff
Before the interview, make sure you understand the role of a Solutions Support Executive. Familiarise yourself with integrated advertising solutions and how they work across print and digital platforms. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent communication skills. Practice answering common interview questions clearly and concisely, and think of examples where you've successfully resolved customer queries or handled difficult situations.
✨Be Ready to Problem Solve
Expect to face scenario-based questions that test your problem-solving abilities. Think of past experiences where you identified and resolved issues, especially in a sales support context. Highlight your proactive approach and how you can prevent campaign delays by coordinating with internal teams.
✨Emphasise Teamwork and Adaptability
This role requires collaboration with various internal teams, so be ready to discuss your experience working in a team environment. Share examples of how you've adapted to changes in a fast-paced setting and how you contribute to a positive team dynamic.
