Mediahuis in Belfast is seeking a Customer Care Representative to support readers with subscriptions and digital products. You will handle inquiries by phone, email and webchat, providing fast, friendly assistance and logging details to improve the customer experience.
Based onsite at Clarendon Dock, you will update CRM, work with internal teams to resolve issues, and strive to meet service targets while treating data with confidentiality under GDPR.
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Customer Care Specialist – Multi-Channel Support (Belfast) employer: Mediahuis Group
Belfast Telegraph, as part of the Mediahuis Group, offers an exceptional work environment for the Head of Audience Growth & Engagement, fostering a culture of collaboration and innovation. Employees benefit from a dynamic atmosphere that encourages professional development and creativity, with opportunities to shape impactful audience strategies in a vibrant city known for its rich history and community spirit. Join us to be at the forefront of digital journalism, where your contributions will directly influence our readership and engagement.
