Account Director in London

WHO ARE WE

We’re Mediahub, the industry’s best kept secret. This year we got our first Campaign School Report, coming in at number one for building the most ethnically diverse team in the industry. COMvergence rank us as the UK's fastest growing media agency for the second year running. We bring a challenger mindset to everything we do. Brands choose to work with us to disrupt category norms. We offer the best of both worlds: a start-up culture backed by Mediabrands. Just some of the brands we work with include New Balance, Pinterest, Celebrity Cruises, and AkzoNobel.

You’ll be joining an agency that is for everyone. We live by our values:

• Anticipate tomorrow - we are challengers, proactive in thinking about what needs to happen today to make tomorrow better.
• Hustle from the heart - we move fast, take ownership, and look out for each other.
• Perform with pride - we take pride and care in what we do and strive for excellence.
• Believe you can - believe in yourself to make a difference; believe in each other to do great things.
• Stay curious - we have fun on the journey of discovery.

Position overview

As an Account Director at Mediahub, you will be at the forefront of client interaction, responsible for understanding their needs, developing tailored media strategies, using the relevant Mediahub tools and planning process (IGNITE), and ensuring flawless campaign execution. You’ll collaborate with cross-functional teams to achieve client objectives, manage budgets effectively, and maintain a high level of client satisfaction while delivering impactful media solutions. This is a new role that will be working across 2-3 of our international clients.

The role is heavily planning focused whilst also being responsible for client leadership too.

An overview of three clients is:

• Royal Caribbean: We have been working with Celebrity Cruises and Silversea Cruises for a couple of years now and are now extending our relationship to the third brand in the group. Our focus will be brand building and creating demand for their cruises and partnering with their centralised digital team in the US. We’ll be predominantly focused on UK activity although the Nordics region is in-scope too.
• Retail brand: We have recently won an exciting new client who operates in the retail space (confidential at this stage). The UK office will be responsible for planning & buying in the UK as well as overseeing the EMEA region (France & Germany are the priorities). The UK will also work closely with our US based global team.
• Oura Ring: A client of Mediahub US for a year, we have just run our first campaign for Oura, the health & wellbeing brand and are starting to look ahead at the next year. Our remit is to grow the brand, driving awareness to their eCommerce store and retail partners.

The Work - Media Planning, Strategy & Execution

• Leads responses to brief, the implementation of campaigns, as well as the management of reporting.
• Utilises the IGNITE (Mediahub's planning process) when responding to all client briefs; actively owns their role within the process.
• Takes responsibility for all work delivered to the client, by reviewing all key documents/presentations prior to distribution.
• Evaluates media proposals and negotiates rates/programs to ensure highest value and efficiencies are delivered to the client.
• Fosters a challenging mindset with direct reports and internal teams to deliver unique and creative media plans.
• Is aware of the Mediabrands Data, Tools and Technology spine and works with senior members of the team to ensure it is applied on all plans.

Client Service

• Is the lead contact in day-to-day communication with your direct client and nurturing the relationship by delivering high standards of client satisfaction.
• Regularly presents virtually and in person to the client, responding to questions and concerns in a timely manner.
• Leads on all regular status calls with clients and ensures all actions are documented by the team and followed up in a timely manner.
• Sets the example to junior members on how to deliver excellent client management.
• Develops and maintains strong relationships with media partners, with Mediahub being known as a key agency partners want to work alongside.

Commercial

• Has a full understanding of the commercial agreement between agency and client and ensures that all plans have the right charges on them before sign off.
• Has a good understanding of Mediahub's products and identifies and alerts senior client team members when there is an opportunity to sell something new to increase revenue.
• Supports the Business Director where relevant in reviewing commercial arrangements for your clients.
• Has a thorough understanding of the detail as well as the impact it can have on the delivery of their work.
• Ensures that all direct reports and juniors within your team understand the Media Booking and Reconciliation process and successfully complete all reconciliations on time with 100% accuracy.
• Ensures that the Mediahub finance team are alerted to when invoices can be billed to clients and that those invoices are accurate.

Career Development & Team Management

• Train, mentor and support the Account Manager/s within your team, notably supporting the AM with career development conversations for the Executive/s and MBP/s in your team.
• Contributes to agency culture and represents your client team by being a voice to the rest of the agency about good work occurring or celebrating individuals' successes on your team.
• Support the GAD and/or Business Director in setting the tone for your team, by living out Mediahub’s values on a daily basis and instilling that in how your team works together.

Desired Skills and Experience

• Prior planning experience across all channels, including TV/Press & Digital, OOH.
• Experience in planning across the UK and European countries (desired).
• Embraces a ‘Challenger mindset’ in the delivery of all work and in managing their direct reports.
• Excellent client servicing skills.
• Is Agile in their approach and able to run fast at new opportunities when presented.
• Experience managing a team, their workload and personal progression.

Employee Transparency

At Mediabrands and Kinesso, we celebrate the differences and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.

Please reach out to our Talent Inclusion Specialist Jess at Jess.Richardson@mbww.com if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

THE PERKS

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:

• Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year.
• Free breakfast and free lunch.
• Early finish Fridays.
• Core Hours (Mon-Thurs, flexible start/finish times).
• Retail discounts.
• Electric vehicle salary sacrifice car scheme.
• Wellbeing programme, including Headspace & flu jabs.
• Interest free season ticket loan.
• Paid time off for Volunteering.
• Group Income Protection.
• Life Assurance.
• Private Medical Insurance or Health Cash Plan (dependent on level).
• Group Personal Pension Plan with matched contributions from 3-6%.
• Generous Parental Leave & Pay.
• Independent mortgage advice.
• Financial education.
• Employee Assistance Programme.
• Free eye tests.
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!