At a Glance
- Tasks: Ensure sponsor success, develop action plans, and collaborate across teams.
- Company: Leading business events company in commodities and energy trading.
- Benefits: Competitive salary, bonus potential, remote work, and travel opportunities.
- Other info: Join a dynamic team with global events and career growth potential.
- Why this job: Shape a new role and make a real impact in a growing company.
- Qualifications: 6+ months of client success experience; degree preferred.
The predicted salary is between 28000 - 32000 £ per year.
A Customer Success Executive is required to join the team at a leading event company on a full-time, remote/work from home basis. The company is a business events organisation specialising in commodities and energy trading, focusing on how global trends such as sustainability, digitalisation, and democratisation are shaping the markets. They gather around 35,000 professionals from across the globe each year for their in-person and online events.
This is a newly created role with responsibilities previously shared across various departments, providing a real opportunity for the right candidate to shape this new function, practically apply their expertise, and have a clear and visible impact across the entire business.
Key Responsibilities:- Ensuring the success of sponsors globally, with contracts, requirements, and success factors varying from standardised and simple to very high-value and complex.
- Upon the point of becoming a client, ensure that contractual agreements and goals are translated into an up to 1-year action plan and deliver on that at the highest level.
- Collaboration with several teams across the company, including Operations, Marketing, Finance, and Sales.
- Mapping out fulfilment plans with the client.
- Developing bespoke client events such as private dinners and workshops.
- Working with sales to identify upsell opportunities.
- Liaising in the development of marketing campaigns to support client messaging.
- Attending global events to support clients on the ground.
- At least 6 months of client/customer success experience, ideally in an event sponsorship environment.
- Degree level (or equivalent qualifications) and above preferred.
- Knowledge of energy and/or commodities markets is advantageous.
- Knowledge of Hubspot or similar CRM tools is advantageous.
- Knowledge of project management tools.
Customer Success Executive - Sponsorship, Remote in West End employer: Media Search Inc.
As a leading business events company, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional growth, we offer extensive training opportunities and the chance to shape new roles within a rapidly expanding organisation. Our remote working model provides flexibility, while our commitment to sustainability and innovation ensures that you will be part of a forward-thinking team making a real impact in the commodities and energy trading sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive - Sponsorship, Remote in West End
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Media Search Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Media Search Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive - Sponsorship, Remote in West End
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Media Search Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Media Search Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Media Search Inc.!
How to prepare for a job interview at Media Search Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
