At a Glance
- Tasks: Coordinate exciting events, manage registrations, and ensure excellent customer service.
- Company: Dynamic event operations team in London with a hybrid work model.
- Benefits: Competitive salary, international travel opportunities, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for professional growth and learning.
- Why this job: Join a creative team and kickstart your career in event management while travelling the world.
- Qualifications: 1-2 years in events or customer service, tech-savvy, and great communication skills.
The predicted salary is between 27000 - 33000 £ per year.
This is a busy, varied role at the centre of my client’s event operations team, built on two things: excellent customer service and a real fluency with systems and data. You'll be the friendly, reliable face of their events for delegates and sponsors, and the person who runs the engine behind them.
You'll work across our full events portfolio, from intimate half-day formats such as breakfast briefings, luncheons and roundtable discussions, through to our forums, think tanks and awards ceremonies.
Experience Required:
- 1 to 2 years' experience in an events, customer-service or coordination role, ideally in a B2B or professional setting
- Excellent customer-service skills and a warm, professional manner with delegates and sponsors
- Tech-minded and naturally drawn to systems, data and tools like HubSpot and automation, always looking for what AI can speed up or take off your plate (or genuinely keen to learn)
- A clear, reliable communicator who builds strong relationships across a business, working closely with teams and colleagues at all levels
- Highly organized, with meticulous attention to detail, comfortable managing multiple deadlines across several events at once
- Quick to learn CRM and registration tools such as HubSpot and Jot Form, and able to learn to update web pages (we use WordPress)
- A proactive problem-solver who stays calm under a busy workload and follows things through to done
- A team player who enjoys variety and wants to get involved across the business
- Keen to learn how event operations run and to build toward an events career
- Happy to travel globally for events when needed and work flexible hours around event dates
Before the event:
- Registrations and data (the engine room):
- Set up event registration forms on Jot Form and test before going live
- Process registrations across all events, checking and cleaning the data daily with close attention to detail, so it stays accurate and trusted
- Track bookings and revenue against target in HubSpot, moving these processes off spreadsheets as we go
- Provide the team with weekly booking updates and breakdowns
- Issue receipts and invoices, process bookings taken offline, and keep the CRM up to date
- Prepare and print attendee badges, and manage the registration list through to the event
- Delegate communications and customer service:
- Be the main point of contact for delegate queries across the portfolio, with your name on event communications
- Create and manage post-event feedback forms
- Sponsor coordination:
- Process and proof contracts for sponsor and partner deliverables across our events and the content side of the business, and for the sales team, upholding company standards and consistency
Creative Content/ Event Organiser in London employer: Media Search Inc.
Media Search Inc. is an excellent employer, offering a dynamic work environment in the heart of London where creativity and innovation thrive. With a strong focus on employee growth, we provide ample opportunities for professional development alongside a competitive benefits package, ensuring our team members feel valued and supported in their roles. Join us to be part of a collaborative culture that champions work-life balance through hybrid working arrangements, making it an ideal place for those looking to make a meaningful impact in the tech event marketing space.
