At a Glance
- Tasks: Be the go-to person for sponsors, ensuring they get the most from their event experience.
- Company: Leading tech events company with a focus on innovation and growth.
- Benefits: Flexible working, private healthcare, 26+ days leave, and international travel opportunities.
- Other info: Join a fast-growing business with great career advancement potential.
- Why this job: Shape a new role while working with top tech brands and making a real impact.
- Qualifications: Experience in client success, account management, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
- Client Success Manager – Remote UK
- Up to £40,000 + Benefits
- UK + some International Travel
My Client… delivers world-class conferences and exhibitions serving the Technology space with a global series of events, the business continues on an upward trajectory & a new role has been released on the Sponsorship side of the business.
Role Overview…the role will involve being the trusted partner for sponsors, ensuring they receive exceptional service, maximise their investment and want to come back year after year.
The Client Success Manager is the bridge between Sales and the delivery functions – translating sponsor expectations into operational and systems requirements.
What you'll be doing
You'll be the primary point of contact for sponsors from the moment a contract is signed through to post-event reporting. You'll help sponsors:
- Understand and maximise their event investment
- Execute campaigns and activations successfully
- Drive attendance and engagement
- Facilitate valuable introductions and meetings with a white-glove service for our key partners
- Navigate event platforms and technologies
- Achieve measurable business outcomes
- Expertise
You'll likely have experience in
- Client/customer success
- Account management
- Event operations
- Sponsorship fulfilment
- Project management
- Excellent communication and relationship-building skills
- Strong organisation and attention to detail
- A proactive, solutions-focused mindset
- Commercial awareness and customer empathy
- Confidence working across multiple stakeholders and projects
- Fluency in AI and embedding AI into your daily work
Experience with Hub Spot, event technology platforms, hosted meetings programmes, executive briefings or high-touch client service environments would be a bonus.
Benefits
- Flexible hybrid and remote working
- A genuine commitment to work-life balance
- Private healthcare and critical illness coverage
- 26 days annual leave, rising to up to 30 days with each year of service
- Birthday day off
- Summer half day Fridays
- Holiday buy/sell scheme
- The opportunity to shape a brand-new role
- Career growth in a fast-growing business
- International travel
- The chance to work with some of Europe's most recognised technology brands
Client Success Manager in Gloucester employer: Media Search Inc.
Media Search Inc. is an excellent employer, offering a dynamic work environment in the heart of London where creativity and innovation thrive. With a strong focus on employee growth, we provide ample opportunities for professional development alongside a competitive benefits package, ensuring our team members feel valued and supported in their roles. Join us to be part of a collaborative culture that champions work-life balance through hybrid working arrangements, making it an ideal place for those looking to make a meaningful impact in the tech event marketing space.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Media Search Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Media Search Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Media Search Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Media Search Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Media Search Inc.!
How to prepare for a job interview at Media Search Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
