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For Companies At a Glance
- Tasks: Lead client services, drive revenue growth, and manage high-profile accounts in influencer marketing.
- Company: Premium influencer marketing agency specialising in gaming, tech, and entertainment.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional development.
- Why this job: Join a creative team and make a significant impact in the influencer marketing space.
- Qualifications: 5+ years in client management with a proven track record of growing accounts.
- Other info: Exciting opportunity to shape the future of influencer marketing and lead a talented team.
The predicted salary is between 36000 - 60000 £ per year.
About Our Client
Our client is a premium influencer marketing agency and talent management company specializing in gaming/esports, tech, and entertainment. They build creative influencer solutions that drive massive impact for brands, helping them achieve their marketing goals. Over the last 6+ years, they have worked with top brands and creators, executing campaigns for major technology companies, gaming studios, consumer brands, and tech hardware manufacturers.
The Role
Our client is seeking a commercially-focused Head of Client Services who can grow existing accounts while maintaining exceptional service delivery. This role combines account direction with strategic growth responsibilities and will be pivotal in scaling their agency. You will oversee high-profile accounts, build strong client relationships, drive revenue growth, and help develop their client services team. The ideal candidate will have a proven track record of growing accounts from five-figure to six-figure relationships and beyond.
Key Responsibilities
- Drive Revenue Growth: Develop and implement strategies to expand existing client relationships, meeting ambitious revenue growth and margin targets.
- Strategic Account Leadership: Identify opportunities to extract more value from each client while simultaneously providing enhanced services and solutions.
- Team Leadership: Manage and mentor the client services team (currently one direct report with plans to expand).
- Commercial Development: Build upsell and cross-sell pipelines, manage QoQ forecasting, and identify new commercial opportunities.
- Client Relationship Management: Serve as the senior consultant for clients, building transformative relationships and identifying current and future business needs.
- Business Integration: Collaborate across their three business areas (Agency Services, Exclusive Talent, and Influencer Partnerships) to ensure seamless client experiences.
- Operational Excellence: Work with the operations lead to maintain governance compliance and implement processes that ensure quality control.
- New Business Support: Contribute to pitches with creative, commercially-viable ideas that drive client value.
- Team Development: Create training programs for commercial-facing team members.
Requirements
- Proven Commercial Track Record: Demonstrated ability to grow accounts substantially (e.g., from 5-figure to 6-figure agency fees).
- Agency Experience: Minimum 5 years in client management roles within media, advertising, or digital marketing agencies (preferably at Account Director level or higher).
- Influencer Marketing Knowledge: Strong understanding of the influencer space, creator economics, and campaign execution.
- Revenue Generation: Proven ability to identify and capitalize on opportunities for client revenue growth.
- Commercial Acumen: Strong business sense and comfort with financial planning and reporting.
- Strategic Thinking: Ability to craft bold, forward-thinking strategies that maintain a competitive edge.
- Campaign Success: Track record of over-performing on campaign KPIs.
- Independence: Confidence to work proactively with minimal supervision.
- Team Management: Experience leading and developing team members.
- Problem-Solving Mindset: Eagerness to learn quickly and passion for building the agency.
Nice to Have
- Experience in performance influencer marketing - achieving strict ROAS targets from organic influencer content and amplifying with paid media.
- Knowledge of gaming, esports, and consumer tech trends and culture.
Head of Client Services employer: Media Meerkat
Contact Detail:
Media Meerkat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the influencer marketing space. Attend industry events, join relevant online communities, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website that highlights your achievements in client management and revenue growth. Use case studies to demonstrate how you've successfully scaled accounts and built strong client relationships. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their campaigns and think about how you can contribute to their growth. Bring fresh ideas to the table during your interview – they’ll love your proactive approach and strategic thinking!
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the conversation that you found particularly exciting.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Client Services role. Highlight your experience in growing accounts and managing client relationships, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven revenue growth or improved client satisfaction. We love seeing numbers that demonstrate your success!
Be Authentic: Let your personality shine through in your application. We value creativity and a genuine passion for influencer marketing, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Media Meerkat
✨Know Your Stuff
Before the interview, dive deep into the company’s background and their work in influencer marketing. Familiarise yourself with their key clients and campaigns, especially in gaming and tech. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Success Stories
Prepare specific examples of how you've successfully grown accounts in the past. Use metrics to back up your claims, like how you turned a five-figure account into a six-figure one. This will demonstrate your commercial acumen and ability to drive revenue growth, which is crucial for this role.
✨Be a Team Player
Since this role involves team leadership, be ready to discuss your experience in mentoring and developing team members. Share examples of how you've fostered collaboration and built strong relationships within your team, as well as how you plan to expand the client services team.
✨Think Strategically
Prepare to discuss your strategic thinking process. Think about how you would identify new commercial opportunities and enhance client relationships. Be ready to share bold ideas that could drive value for the agency and its clients, showcasing your forward-thinking mindset.
