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For Companies At a Glance
- Tasks: Manage client relationships and ensure they get the most from our data-driven platform.
- Company: Dynamic business intelligence firm focused on aviation finance.
- Benefits: Up to £40k salary, flexible working, and ongoing training.
- Why this job: Join a growing team and make a real impact in the aviation finance sector.
- Qualifications: 1-3 years in customer success or account management, with upselling experience.
- Other info: Exciting career growth opportunities in a supportive work culture.
The predicted salary is between 28800 - 48000 £ per year.
Do you have 18+ months customer success experience for a business intelligence platform? Do you have experience of upselling and rebooking subscriptions for clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on....
The Company
The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and ongoing training and development.
The Role of Account Exec / Customer Success Manager
As an Account Exec / Customer Success Manager you'll play a pivotal role in ensuring that your clients receive exceptional service and achieve maximum value from the data and intelligence platform and their sponsored events. You will be dedicated to understanding customer needs and fostering strong relationships to drive satisfaction, retention, and growth.
- Manage the overall relationship with assigned customers including onboarding, retention, identifying revenue expansion opportunities
- Engage with leadership to build out a successful customer journey
- Build relationships with customers to maintain a positive customer experience
- Call customers to discuss current product usage and to identify opportunities to cross-sell and upsell
Requirements for this Account Exec / Customer Success Manager role
- 1-3 years' experience in customer success or account management (within the business intelligence space)
- Experience of rebooking and upselling existing clients
- Detail oriented and analytical
- Energetic, Confident, Creative and Ambitious
- Strong communication and presentation skills (both written and verbal)
- Pro-Active, Organised, Team player
If you fulfil the above requirements and are interested in the role, please apply.
Account Exec / Customer Success Manager - Finance Aviation Sector in London employer: Media IQ Recruitment Ltd
Contact Detail:
Media IQ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Exec / Customer Success Manager - Finance Aviation Sector in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and aviation sectors. Attend industry events or webinars to meet potential employers and showcase your enthusiasm for customer success.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially around onboarding and upselling strategies.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Account Exec role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Account Exec / Customer Success Manager - Finance Aviation Sector in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Exec / Customer Success Manager. Highlight your customer success experience, especially in the business intelligence space, and any upselling or rebooking achievements you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the aviation finance sector and how your skills align with the company's mission. Don’t forget to mention why you’re excited about working with us at StudySmarter!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and engaging, and don’t shy away from showing a bit of your personality – we love creativity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Media IQ Recruitment Ltd
✨Know Your Product Inside Out
Make sure you understand the business intelligence platform and its features thoroughly. Be ready to discuss how it can benefit clients in the aviation finance sector, as this will show your genuine interest and expertise.
✨Prepare for Customer Scenarios
Think of specific examples where you've successfully onboarded or upsold to clients in the past. Be prepared to share these stories during the interview to demonstrate your experience and problem-solving skills.
✨Showcase Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your presentation style and ensure you come across as energetic and engaging.
✨Research the Company Culture
Familiarise yourself with the company's values and working culture. This will help you align your answers with what they’re looking for and show that you’re a good fit for their dynamic environment.
