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- Tasks: Lead a team to ensure clients maximise their subscription value and manage client relationships.
- Company: Join a dynamic global SaaS company known for its innovative approach in creative marketing.
- Benefits: Enjoy a competitive salary, commission, and flexible working options with a vibrant team culture.
- Why this job: Be part of a respected brand that drives creativity and growth in the marketing industry.
- Qualifications: 3+ years in business intelligence and customer success, with mentoring experience preferred.
- Other info: Work in London 2 days a week, with the rest from home.
The predicted salary is between 30000 - 42000 £ per year.
Job Sector: BI / SaaS / Research / IT
Contract Type: Permanent
Location: London (2 days a week) + Working from Home
Up to £38k basic plus commission
Do you have experience of working in the Customer Success team for a business intelligence platform? Have you mentored or managed more junior team members? Do you have an interest in the creative marketing industry? If yes, please read on...
The Company: A leading global information, SaaS and events company with many different leading brands across numerous sectors including ecommerce, retail, finance, marketing and product design. They have an entrepreneurial, collaborative and highly rewarding environment where training and development remains central. Their staff are lively, sociable and professional.
The Role of Head of Customer Success: As Head of Customer Success you will be looking after your own clients, whilst also managing a team of 3 more junior Customer Success Execs for one of their flagship brands. The world-renowned brand you will be working on is respected worldwide and delivers research, advisory, training and insights to help marketers use creativity to drive growth. Your team will be responsible for onboarding new clients, updating them on new insights and research and ultimately ensuring that they gain the most amount of value out of their subscription/membership. You/your team won't be upselling or cross-selling new opportunities, but you will be helping the account management team to identify those opportunities through your client knowledge.
Requirements for this Head of Customer Success position:
- 3+ years business intelligence experience
- Customer success experience
- Experience of mentoring or managing more junior staff
- Understanding of how a subscription cycle would work
- An interest in creative marketing
- Highly articulate, strong educational background and naturally outgoing personality
- Strong relationship builder
- Stable career history
If you think that you tick the above boxes, please get in touch and a consultant will contact you should you make the shortlist.
Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration employer: Media IQ Recruitment Ltd
Contact Detail:
Media IQ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration
✨Tip Number 1
Familiarise yourself with the latest trends in the creative marketing industry. This will not only help you understand the company's offerings better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the Customer Success field, especially those who have experience in business intelligence platforms. Attend relevant events or webinars to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your experience in mentoring and managing teams. Think of specific examples where you've successfully guided junior staff, as this will demonstrate your leadership capabilities.
✨Tip Number 4
Research the company’s flagship brands and their impact on the market. Being knowledgeable about their products and services will show your genuine interest and commitment to the role during discussions.
We think you need these skills to ace Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and business intelligence. Emphasise any leadership roles or mentoring experiences you've had, as these are crucial for the Head of Customer Success position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the creative marketing industry. Discuss how your background aligns with the company's mission and how you can contribute to their success by managing and mentoring a team.
Showcase Relevant Experience: When detailing your work history, focus on specific achievements in customer success roles. Use metrics to demonstrate how you've helped clients maximise their value from subscriptions or services.
Prepare for Potential Questions: Think about how you would answer questions related to managing a team and onboarding clients. Be ready to discuss your approach to building relationships and ensuring client satisfaction.
How to prepare for a job interview at Media IQ Recruitment Ltd
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success, especially within a business intelligence platform. Be prepared to discuss specific examples of how you've helped clients maximise their value from subscriptions.
✨Demonstrate Leadership Skills
Since this role involves managing a team, be ready to talk about your mentoring or management experiences. Share stories that illustrate your ability to lead and develop junior team members effectively.
✨Express Your Passion for Creative Marketing
The company values an interest in the creative marketing industry. Research current trends and be prepared to discuss how creativity drives growth in marketing, showing your enthusiasm for the field.
✨Prepare Questions About the Company
Have insightful questions ready about the company's approach to customer success and how they support their clients. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
