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For Companies At a Glance
- Tasks: Onboard new partners and enhance relationships to boost revenue.
- Company: Join a leading IoT company revolutionising water hygiene with innovative hardware and software.
- Benefits: Earn up to £40k plus 50% commission; enjoy a dynamic work environment.
- Why this job: Be part of a growing sector, make an impact, and develop your career in tech.
- Qualifications: Experience in customer success within hardware/software and knowledge of the IoT market required.
- Other info: Full-time role based in Stevenage; driving licence needed for partner visits.
The predicted salary is between 36000 - 60000 £ per year.
Job Sector: Subscriptions / SaaS / Research
Contract Type: Permanent
Location: Up to £40k basic + 50% commission
The Company: A mid-size research and development company with market-leading IoT enabled hardware and software products for the water hygiene sector.
The Role of Customer Success Manager: As Customer Success Manager you will be responsible for onboarding new channel partners, improving the company's relationship with these partners and ultimately growing revenues. You will be based out of the Stevenage offices but naturally will be driving to meet the different channel partners.
Requirements for this Customer Success Manager role:
- Customer success experience from a hardware/software company
- Knowledge of the IoT market
- Able to work from their Stevenage offices
- Driving licence
If you feel that you tick the above boxes, please apply.
Customer Success Manager - Hardware/Software Company (IoT sector) employer: Media IQ Recruitment Ltd
Contact Detail:
Media IQ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Hardware/Software Company (IoT sector)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the IoT sector. This will not only help you understand the products better but also demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the IoT field, especially those who work in customer success roles. Attend industry events or join online forums to build connections that could lead to referrals or insider information about the company.
✨Tip Number 3
Prepare specific examples from your previous experience that showcase your ability to onboard partners and improve relationships. Highlight any metrics or achievements that demonstrate your impact in customer success.
✨Tip Number 4
Research the company’s current channel partners and their products. Understanding their business model and how they operate will allow you to tailor your approach and show how you can add value to their existing partnerships.
We think you need these skills to ace Customer Success Manager - Hardware/Software Company (IoT sector)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer success experience specifically in hardware or software companies. Emphasise any relevant achievements and skills that align with the IoT market.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the IoT sector and your passion for customer success. Mention specific examples of how you've improved relationships with partners in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to onboarding new partners and driving revenue growth. Use metrics where possible to demonstrate your impact in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Success Manager.
How to prepare for a job interview at Media IQ Recruitment Ltd
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your previous roles where you successfully managed customer relationships. Highlight how you onboarded new clients and improved their experience, as this is crucial for the Customer Success Manager position.
✨Demonstrate Your Knowledge of IoT
Research the latest trends and challenges in the IoT market. Be ready to discuss how these factors can impact customer success and how you can leverage your knowledge to benefit the company and its partners.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations with channel partners. Think of scenarios where you turned a challenging relationship into a successful partnership and be ready to share those stories.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current partnerships and their approach to customer success. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
