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For Companies At a Glance
- Tasks: Manage client relationships, onboarding, and upselling for a finance-focused data platform.
- Company: Join a dynamic business intelligence firm serving the aviation finance community.
- Benefits: Enjoy flexible working with 3 days in London and great perks.
- Why this job: Be part of a growing team that values customer success and offers ongoing training.
- Qualifications: 1-3 years in customer success or account management, preferably in business intelligence.
- Other info: Ideal for energetic and ambitious individuals looking to make an impact.
The predicted salary is between 28800 - 48000 £ per year.
Job Sector: BI / SaaS / Research / IT
Contract Type: Permanent
Location: London (3 days a week) + Working from home
Up to £40k basic (neg) + benefits
Do you have 18+ months customer success experience for a business intelligence platform? Do you have experience of upselling and rebooking subscriptions for clients? Want to work for a dynamic and growing business intelligence and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on....
The Company
The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and ongoing training and development.
The Role
As an Account Exec / Customer Success Manager, you’ll play a pivotal role in ensuring that your clients receive exceptional service and achieve maximum value from the data and intelligence platform and their sponsored events. You will be dedicated to understanding customer needs and fostering strong relationships to drive satisfaction, retention, and growth. You will:
- Manage the overall relationship with assigned customers including onboarding, retention, identifying revenue expansion opportunities
- Engage with leadership to build out a successful customer journey
- Build relationships with customers to maintain a positive customer experience
- Call customers to discuss current product usage and to identify opportunities to cross-sell and upsell
Requirements
- 1-3 years' experience in customer success or account management (within the business intelligence space)
- Experience of rebooking and upselling existing clients
- Detail oriented and analytical
- Energetic, Confident, Creative and Ambitious
- Strong communication and presentation skills (both written and verbal)
- Pro-Active, Organised, Team player
If you fulfil the above requirements and are interested in the role, please apply.
Account Exec / Customer Success Manager - Finance Aviation Sector employer: Media IQ Recruitment Ltd
Contact Detail:
Media IQ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Exec / Customer Success Manager - Finance Aviation Sector
✨Tip Number 1
Familiarise yourself with the aviation finance sector. Understanding the specific challenges and trends in this industry will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the business intelligence and aviation finance sectors. Attend relevant events or webinars to connect with industry leaders and gain insights that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer success experiences in detail. Be ready to share specific examples of how you've successfully upsold or rebooked subscriptions, as this will showcase your ability to drive revenue growth.
✨Tip Number 4
Demonstrate your communication skills by preparing a mock call or presentation. This will not only help you practice but also show potential employers your proactive approach and readiness for the role.
We think you need these skills to ace Account Exec / Customer Success Manager - Finance Aviation Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer success experience, particularly in the business intelligence sector. Emphasise any relevant achievements in upselling and rebooking subscriptions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the aviation finance sector. Mention specific examples of how you've successfully managed client relationships and driven customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your strong communication and presentation skills. Provide examples of how you've used these skills to foster relationships and drive growth in previous roles.
Show Enthusiasm for the Role: Convey your passion for the role and the company in your application. Explain why you are excited about the opportunity to work in a dynamic environment and contribute to the aviation finance community.
How to prepare for a job interview at Media IQ Recruitment Ltd
✨Showcase Your Customer Success Experience
Make sure to highlight your 18+ months of customer success experience, especially within the business intelligence sector. Be prepared to discuss specific examples of how you've successfully onboarded clients and maintained strong relationships.
✨Demonstrate Upselling Skills
Since upselling and rebooking are key aspects of the role, come ready with examples of how you've identified and capitalised on revenue expansion opportunities in previous positions. This will show your potential employer that you understand the importance of growth in customer relationships.
✨Understand the Aviation Finance Sector
Familiarise yourself with the aviation finance industry and the challenges it faces. Being knowledgeable about current trends and issues will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the sector.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask your interviewers. This could include inquiries about the company's approach to customer success or how they measure client satisfaction. It shows that you're proactive and genuinely interested in contributing to their success.
