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- Tasks: Lead training delivery and ensure seamless operations for client interactions.
- Company: Join Media First, a growing company with 40 FTSE 100 clients.
- Benefits: Competitive salary, pension scheme, hybrid working, and 23 days annual leave.
- Why this job: Make a real impact in a dynamic environment while shaping operational processes.
- Qualifications: Experience in operations, strong organisational skills, and excellent communication.
- Other info: Opportunity to work with high-profile brands and a supportive team.
The predicted salary is between 43000 - 46000 £ per year.
Location: Winnersh
Salary: £43,000 - £46,000 per annum, depending on experience
Job Type: Full-time, Permanent
About us:
Media First was formed 40 years ago. Initially, we specialised in media training before evolving to help our clients with their wider communications, management and leadership challenges. Our company is growing. We currently work with 40 of the FTSE 100 and have just moved into state-of-the-art TV and radio studios in Winnersh.
The Role:
This is a rare opportunity to take ownership of how our training is delivered-ensuring every course, client interaction, and studio session runs seamlessly. We're looking for an experienced Operations Manager to lead our small but busy operations team and oversee the day-to-day delivery of our training programmes. You'll play a central role in the business, supporting account managers, trainers, and clients while making sure everything runs smoothly behind the scenes. You'll also be a key presence in our training studios-helping to create a professional, organised, and high-quality experience for clients on the day. This is a hands-on position at the heart of the business. You'll take responsibility for planning, coordinating, and delivering multiple training projects-ensuring nothing is missed and everything runs to schedule. You'll be someone who cares about the detail and takes pride in delivering an exceptional experience for every client.
Key responsibilities include:
- Coordinating and scheduling multiple training projects without clashes
- Managing studio bookings, trainers, and client logistics
- Overseeing client communications, contracts, and delivery timelines
- Supporting account managers to ensure a seamless, high-quality client experience
- Acting as the main point of contact during training days in our studios
- Managing and supporting a small operations team
- Using Office 365 tools (Teams, SharePoint, Outlook) to manage workflows and keep teams aligned
- Identifying opportunities to improve processes and ways of working
About you:
You’ll need to be confident managing priorities, making decisions, and staying calm under pressure. This is a role for someone who enjoys responsibility and takes pride in delivering consistently high standards. You’re organised, approachable, and enjoy making things run smoothly. You’re comfortable leading others, solving problems, and building strong relationships across a business. You also understand the importance of delivering exceptional customer service and creating a positive, professional experience for clients at every touchpoint. You’ll be confident using technology in your day-to-day work and comfortable navigating Office 365 tools to keep everything running smoothly.
We’re looking for someone with:
- Experience in operations, project coordination, or service delivery
- Experience managing or supporting a small team
- Strong organisational and scheduling skills
- The ability to manage multiple priorities and deadlines
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused approach to problem solving
- High attention to detail and a commitment to quality
- Strong IT confidence, including regular use of Office 365 tools (Teams, SharePoint, Outlook)
Desirable (but not essential):
- Experience working in training, events, or similar delivery-focused environments
- Experience using CRM systems such as Microsoft Dynamics or HubSpot
What We Offer:
- Competitive salary (£43,000 - £46,000 depending on experience)
- Pension scheme
- 23 days' annual leave, rising to 25
- Opportunity to work with high-profile, global brands
- A fast-paced, varied role in a growing business
- A supportive, friendly team environment
- Hybrid working (up to two days from home after probation)
As the business grows, this role will play an important part in shaping how our operations function develops-giving you the opportunity to influence processes and make a real impact.
To apply for the role please click APPLY to submit your CV and Covering Letter.
Operations Manager - Training & Client Delivery in Wokingham employer: Media First
Contact Detail:
Media First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Training & Client Delivery in Wokingham
✨Tip Number 1
Get to know the company inside out! Research Media First, their values, and their training approach. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute to their success.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations management and client delivery. Think about specific examples from your past experiences that demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager - Training & Client Delivery in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your experience in project coordination and team management, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our training and client delivery. Keep it engaging and relevant!
Showcase Your Organisational Skills: Since this role is all about managing multiple priorities, give examples in your application of how you've successfully coordinated projects or managed teams in the past. We love seeing those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Media First!
How to prepare for a job interview at Media First
✨Know the Company Inside Out
Before your interview, take some time to research Media First. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Organisational Skills
As an Operations Manager, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple projects or teams. Be ready to discuss how you prioritise tasks and ensure everything runs smoothly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to manage tight deadlines or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with Office 365 Tools
Since the role requires using Office 365 tools like Teams and SharePoint, brush up on your skills with these applications. Be prepared to discuss how you've used them in previous roles to manage workflows and enhance team collaboration.