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- Tasks: Lead training delivery and ensure seamless operations in a dynamic environment.
- Company: Join Media First, a growing company with 40 years of experience in media training.
- Benefits: Competitive salary, pension scheme, 23 days annual leave, and hybrid working options.
- Why this job: Make a real impact by shaping operations and delivering exceptional client experiences.
- Qualifications: Experience in operations or project coordination, strong organisational skills, and IT confidence.
- Other info: Be part of a supportive team and work with high-profile global brands.
The predicted salary is between 43000 - 46000 £ per year.
Location: Winnersh
Salary: £43,000 - £46,000 per annum, depending on experience
Job Type: Full-time, Permanent
About us: Media First was formed 40 years ago. Initially, we specialised in media training before evolving to help our clients with their wider communications, management and leadership challenges. Our company is growing. We currently work with 40 of the FTSE 100 and have just moved into state-of-the-art TV and radio studios in Winnersh.
The Role: This is a rare opportunity to take ownership of how our training is delivered-ensuring every course, client interaction, and studio session runs seamlessly. We're looking for an experienced Operations Manager to lead our small but busy operations team and oversee the day-to-day delivery of our training programmes. You'll play a central role in the business, supporting account managers, trainers, and clients while making sure everything runs smoothly behind the scenes. You'll also be a key presence in our training studios-helping to create a professional, organised, and high-quality experience for clients on the day. This is a hands-on position at the heart of the business. You'll take responsibility for planning, coordinating, and delivering multiple training projects-ensuring nothing is missed and everything runs to schedule. You'll be someone who cares about the detail and takes pride in delivering an exceptional experience for every client.
Key responsibilities include:
- Coordinating and scheduling multiple training projects without clashes
- Managing studio bookings, trainers, and client logistics
- Overseeing client communications, contracts, and delivery timelines
- Supporting account managers to ensure a seamless, high-quality client experience
- Acting as the main point of contact during training days in our studios
- Managing and supporting a small operations team
- Using Office 365 tools (Teams, SharePoint, Outlook) to manage workflows and keep teams aligned
- Identifying opportunities to improve processes and ways of working
About you: You'll need to be confident managing priorities, making decisions, and staying calm under pressure. This is a role for someone who enjoys responsibility and takes pride in delivering consistently high standards. You're organised, approachable, and enjoy making things run smoothly. You're comfortable leading others, solving problems, and building strong relationships across a business. You also understand the importance of delivering exceptional customer service and creating a positive, professional experience for clients at every touchpoint. You'll be confident using technology in your day-to-day work and comfortable navigating Office 365 tools to keep everything running smoothly.
We're looking for someone with:
- Experience in operations, project coordination, or service delivery
- Experience managing or supporting a small team
- Strong organisational and scheduling skills
- The ability to manage multiple priorities and deadlines
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused approach to problem solving
- High attention to detail and a commitment to quality
- Strong IT confidence, including regular use of Office 365 tools (Teams, SharePoint, Outlook)
Desirable (but not essential):
- Experience working in training, events, or similar delivery-focused environments
- Experience using CRM systems such as Microsoft Dynamics or HubSpot
What We Offer:
- Competitive salary (£43,000 - £46,000 depending on experience)
- Pension scheme
- 23 days' annual leave, rising to 25
- Opportunity to work with high-profile, global brands
- A fast-paced, varied role in a growing business
- A supportive, friendly team environment
- Hybrid working (up to two days from home after probation)
As the business grows, this role will play an important part in shaping how our operations function develops-giving you the opportunity to influence processes and make a real impact.
To apply for the role please click APPLY to submit your CV and Covering Letter.
Operations Manager - Training & Client Delivery in Winnersh employer: Media First
Contact Detail:
Media First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Training & Client Delivery in Winnersh
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the Operations Manager role. Keep it concise and engaging.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Operations Manager - Training & Client Delivery in Winnersh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your experience in managing projects, coordinating teams, and delivering exceptional client service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've successfully managed operations or improved processes in previous roles.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, be sure to mention any tools or methods you use to keep projects on track. If you’re familiar with Office 365, let us know how you’ve used it to streamline workflows.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Media First
✨Know the Company Inside Out
Before your interview, take some time to research Media First. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
As an Operations Manager, you'll need to demonstrate strong organisational skills. Prepare examples from your past experiences where you've successfully managed multiple projects or priorities. Be ready to discuss how you keep everything running smoothly, especially under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to coordinate training sessions or manage client logistics, and be prepared to explain your thought process and the outcomes.
✨Highlight Your Team Leadership Experience
Since this role involves managing a small operations team, be sure to highlight your leadership experience. Share specific examples of how you've supported and motivated your team, and how you ensure everyone is aligned and working towards common goals.