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- Tasks: Support clients with onboarding, training, and ongoing engagement to maximise platform value.
- Company: Leading software provider in the advertising industry with a strong client base.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Perfect for those who love data and want to accelerate their career in a vibrant SaaS setting.
- Why this job: Join a dynamic team and make a real impact in the fast-paced world of AdTech.
- Qualifications: 1-2 years’ experience in AdTech, media agencies, or SaaS; strong analytical and client-focused skills.
The predicted salary is between 30000 - 40000 £ per year.
I’m working with a market leading provider of software in the world of advertising. They are looking for a Customer Success Executive to support their growing client base of broadcasters and OTT operators across Europe and North America. You’ll work closely with the VP of Customer Success, helping clients get maximum value from their platform through onboarding, training, day-to-day support, and ongoing engagement.
This is a great role for someone who is analytical, client-focused, and confident running training sessions and building relationships.
- Run onboarding sessions, training, and user workshops
- Support client health tracking and success initiatives
- 1–2 years’ experience in AdTech, media agencies, TV advertising, or SaaS
Join a tight-knit, high-impact Customer Success team. If you enjoy working with clients, love data and dashboards, and want to grow in a fast-moving SaaS environment, this is a great opportunity to really accelerate your career.
Customer Success Manager, Advertising in London employer: Media Contacts Ltd
Contact Detail:
Media Contacts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Advertising in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience in AdTech or SaaS, make sure to highlight it in conversations. Share examples of how you've helped clients succeed.
✨Tip Number 3
Prepare for those interviews! Research the company and come armed with questions about their platform and client success strategies. It shows you're genuinely interested.
✨Tip Number 4
Apply through our website! We want to see your application and get to know you better. Plus, it’s the best way to ensure your CV lands in the right hands.
We think you need these skills to ace Customer Success Manager, Advertising in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager in Advertising. Highlight your experience in AdTech or SaaS, and don’t forget to showcase any client-facing roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients succeed and how your analytical skills can benefit our team. Keep it engaging and personal.
Showcase Your Training Skills: Since this role involves running onboarding sessions and training, mention any relevant experience you have in these areas. We want to see how you can help clients get the most out of our platform!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Media Contacts Ltd
✨Know Your Stuff
Make sure you understand the basics of AdTech and the specific software the company provides. Brush up on industry trends and be ready to discuss how you can help clients maximise their platform usage.
✨Showcase Your Client-Focused Approach
Prepare examples from your past experiences where you've successfully built relationships with clients or helped them achieve their goals. Highlight your analytical skills and how they’ve contributed to client success.
✨Practice Your Training Skills
Since you'll be running onboarding sessions and training, think about how you would approach these tasks. Maybe even do a mock training session with a friend to get comfortable explaining complex concepts in simple terms.
✨Engage with Data
Familiarise yourself with common metrics used in customer success and be prepared to discuss how you track client health. Show enthusiasm for using data to drive decisions and improve client outcomes.