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- Tasks: Support clients with onboarding, training, and ongoing engagement to maximise platform value.
- Company: Leading software provider in the advertising industry with a strong client base.
- Benefits: Opportunity for career growth in a fast-paced SaaS environment.
- Other info: Ideal for analytical, client-focused individuals who enjoy building relationships.
- Why this job: Join a high-impact team and make a real difference for clients.
- Qualifications: 1-2 years’ experience in AdTech, media agencies, or SaaS required.
The predicted salary is between 30000 - 40000 £ per year.
I’m working with a market leading provider of software in the world of advertising. They are looking for a Customer Success Executive to support their growing client base of broadcasters and OTT operators across Europe and North America. You’ll work closely with the VP of Customer Success, helping clients get maximum value from their platform through onboarding, training, day-to-day support, and ongoing engagement.
This is a great role for someone who is analytical, client-focused, and confident running training sessions and building relationships.
- Run onboarding sessions, training, and user workshops
- Support client health tracking and success initiatives
- 1–2 years’ experience in AdTech, media agencies, TV advertising, or SaaS
Join a tight-knit, high-impact Customer Success team. If you enjoy working with clients, love data and dashboards, and want to grow in a fast-moving SaaS environment, this is a great opportunity to really accelerate your career.
Customer Success Executive - Customer Service in London employer: Media Contacts Ltd
Contact Detail:
Media Contacts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - Customer Service in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience in AdTech or SaaS, make sure to highlight it in conversations. Share examples of how you've helped clients succeed.
✨Tip Number 3
Prepare for those interviews! Research the company and think about how you can help their clients get maximum value. Be ready to discuss your analytical skills and client-focused approach.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our Customer Success team. It shows initiative and enthusiasm!
We think you need these skills to ace Customer Success Executive - Customer Service in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Executive. Highlight any experience you have in AdTech, media agencies, or SaaS, and don’t forget to showcase your analytical skills and client-focused approach.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you a perfect fit for our team. Be sure to mention any relevant training or onboarding experience you've had.
Show Off Your Communication Skills: As a Customer Success Executive, you'll be running training sessions and workshops. Make sure your application reflects your ability to communicate clearly and confidently. Use examples from your past roles where you’ve successfully engaged with clients.
Apply Through Our Website: We love seeing applications come through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. So, don’t hesitate – hit that apply button and let’s get started!
How to prepare for a job interview at Media Contacts Ltd
✨Know Your Stuff
Make sure you understand the software and services offered by the company. Familiarise yourself with their platform, especially how it benefits broadcasters and OTT operators. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Client-Focused Approach
Prepare examples from your past experiences where you've successfully supported clients or improved their satisfaction. Highlight any onboarding sessions or training you've conducted, as this aligns perfectly with what they’re looking for in a Customer Success Executive.
✨Be Data Savvy
Since the role involves client health tracking and success initiatives, brush up on your analytical skills. Be ready to discuss how you've used data to drive decisions or improve client outcomes in previous roles. This will demonstrate your ability to thrive in a data-driven environment.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and client engagement strategies. This shows that you’re not just interested in the job, but also in being a part of their tight-knit team.