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- Tasks: Support clients with onboarding, training, and ongoing engagement to maximise platform value.
- Company: Leading AdTech SaaS provider with a focus on client success.
- Benefits: Gain real client experience, work in a fast-paced environment, and join a supportive team.
- Other info: Join a collaborative team and enjoy opportunities for professional growth.
- Why this job: Accelerate your career while working with top broadcasters and media players globally.
- Qualifications: 1-2 years in AdTech or SaaS, strong communication skills, and an analytical mindset.
The predicted salary is between 30000 - 40000 £ per year.
I’m working with a market leading provider of software in the world of advertising. They are looking for a Customer Success Executive to support their growing client base of broadcasters and OTT operators across Europe and North America.
You’ll work closely with the VP of Customer Success, helping clients get maximum value from their platform through onboarding, training, day-to-day support, and ongoing engagement. This is a great role for someone who is analytical, client-focused, and confident running training sessions and building relationships.
What you’ll be doing:
- Be a key point of contact for clients using their market leading dashboards
- Run onboarding sessions, training, and user workshops
- Track usage and identify opportunities to improve engagement
- Lead client reporting requests end-to-end
- Work with Product and Tech teams to share client feedback
- Support client health tracking and success initiatives
Experience required:
- 1–2 years’ experience in AdTech, media agencies, TV advertising, or SaaS
- Strong communication and presentation skills
- Analytical mindset with a proactive approach to problem-solving
- Confident delivering training and explaining complex ideas simply
- Collaborative, organised, and eager to learn
Why you should join:
- Work in a fast-growing AdTech SaaS business
- Own real client relationships from day one
- Exposure to leading broadcasters and media players globally
- Join a tight-knit, high-impact Customer Success team
If you enjoy working with clients, love data and dashboards, and want to grow in a fast-moving SaaS environment, this is a great opportunity to really accelerate your career.
Customer Success Executive (Adtech) in London employer: Media Contacts Ltd
Contact Detail:
Media Contacts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Adtech) in London
✨Tip Number 1
Network like a pro! Reach out to people in the AdTech space on LinkedIn or at industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with dashboards or training, create a mini portfolio or case study to share during interviews. It’s a great way to demonstrate your analytical mindset and client-focused approach.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle client challenges or improve engagement. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in the Customer Success team. Your next big opportunity could be just a click away!
We think you need these skills to ace Customer Success Executive (Adtech) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Executive. Highlight your experience in AdTech or SaaS, and don’t forget to showcase your strong communication skills and analytical mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients succeed and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Training Skills: Since you'll be running onboarding sessions and training, mention any relevant experience you have in delivering training or workshops. We want to see that you can explain complex ideas simply and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Media Contacts Ltd
✨Know Your AdTech Inside Out
Make sure you brush up on your knowledge of AdTech and the specific software the company provides. Familiarise yourself with their dashboards and how they benefit clients, as this will help you answer questions confidently and show your analytical mindset.
✨Showcase Your Communication Skills
Since the role involves running training sessions and building relationships, practice explaining complex ideas in simple terms. You might even want to prepare a mini-presentation or a mock training session to demonstrate your skills during the interview.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter in this role. Prepare examples of how you've successfully supported clients in the past, focusing on your proactive problem-solving approach and how you tracked engagement or usage.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current client success initiatives or how they gather feedback from clients to improve their platform. This shows you're eager to learn and contribute.