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- Tasks: Support clients by onboarding, training, and providing ongoing engagement.
- Company: Leading AdTech SaaS provider with a focus on client success.
- Benefits: Fast-paced environment, real client relationships, and career growth opportunities.
- Other info: Collaborative culture with exposure to top broadcasters globally.
- Why this job: Join a dynamic team and make an impact in the AdTech industry.
- Qualifications: 1-2 years in AdTech or related fields, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
I’m working with a market leading provider of software in the world of advertising. They are looking for a Customer Success Executive to support their growing client base of broadcasters and OTT operators across Europe and North America. You’ll work closely with the VP of Customer Success, helping clients get maximum value from their platform through onboarding, training, day-to-day support, and ongoing engagement. This is a great role for someone who is analytical, client-focused, and confident running training sessions and building relationships.
What you’ll be doing:
- Be a key point of contact for clients using their market leading dashboards
- Run onboarding sessions, training, and user workshops
- Track usage and identify opportunities to improve engagement
- Lead client reporting requests end-to-end
- Work with Product and Tech teams to share client feedback
- Support client health tracking and success initiatives
Experience required:
- 1–2 years’ experience in AdTech, media agencies, TV advertising, or SaaS
- Strong communication and presentation skills
- Analytical mindset with a proactive approach to problem-solving
- Confident delivering training and explaining complex ideas simply
- Collaborative, organised, and eager to learn
Why you should join:
- Work in a fast-growing AdTech SaaS business
- Own real client relationships from day one
- Exposure to leading broadcasters and media players globally
- Join a tight-knit, high-impact Customer Success team
If you enjoy working with clients, love data and dashboards, and want to grow in a fast-moving SaaS environment, this is a great opportunity to really accelerate your career.
Customer Success Executive (Adtech) employer: Media Contacts Ltd
Contact Detail:
Media Contacts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Adtech)
✨Tip Number 1
Network like a pro! Reach out to people in the AdTech space on LinkedIn or at industry events. Building connections can lead to referrals and insider info about job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to improve client engagement or solve problems in past roles. This will highlight your fit for the Customer Success Executive position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Executive (Adtech)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Executive. Highlight your experience in AdTech or SaaS, and don’t forget to showcase your strong communication skills and analytical mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients succeed and how your background makes you a perfect fit for this role. Keep it engaging and personal!
Showcase Relevant Experience: When detailing your experience, focus on specific examples where you've successfully onboarded clients or delivered training sessions. We want to see how you’ve made an impact in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Media Contacts Ltd
✨Know Your AdTech Inside Out
Before the interview, make sure you brush up on your knowledge of AdTech and the specific software the company provides. Familiarise yourself with their dashboards and how they benefit clients. This will show your analytical mindset and that you're genuinely interested in helping clients succeed.
✨Prepare for Training Scenarios
Since you'll be running onboarding sessions and training, think about how you would explain complex ideas simply. Prepare a mini training session on a feature of the platform. This will demonstrate your confidence and ability to engage clients effectively during the interview.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you've successfully communicated with clients or colleagues. This will highlight your strong communication skills, which are crucial for a Customer Success Executive.
✨Be Ready to Discuss Client Engagement Strategies
Think about ways to improve client engagement and retention. Be prepared to discuss how you would track usage and identify opportunities for improvement. This shows that you have a proactive approach to problem-solving and are eager to contribute to the company's success.