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- Tasks: Coordinate meetings and manage digital platforms for high-level clients.
- Company: Join a leading B2B events business known for outstanding events and partnerships.
- Benefits: Enjoy hybrid working, travel opportunities, and generous annual leave.
- Why this job: Build relationships in a dynamic team while growing your career in a fast-paced environment.
- Qualifications: Degree-educated with strong organisational skills; experience with corporate clients is a plus.
- Other info: Fluency in Arabic is a bonus but not essential.
The predicted salary is between 28800 - 48000 £ per year.
Are you a bright graduate with a knack for building relationships? Do you thrive in fast-paced, people-focused environments and want to be part of something dynamic and commercially impactful? This is a fantastic opportunity to join a leading B2B events business as a Customer Success Executive, supporting high-level clients across international markets. Known for delivering outstanding events and fostering long-term partnerships, this company offers an exciting platform for growth and development.
This role would suit someone who is quick-thinking, highly organised, and passionate about building relationships. If you’ve gained some experience through internships in sales or marketing and are now ready to build a rewarding career in a collaborative, ambitious team — this could be the perfect next move.
Your role as a customer success executive:
- Coordinate and schedule high-value 1:1 meetings between sponsors and senior delegates to maximise ROI and engagement.
- Manage the end-to-end setup and performance of a digital networking platform, including content creation, launch coordination, and user support.
- Manage key admin and logistics tasks with strong time management and attention to detail.
- Act as the main point of contact for delegate enquiries in the lead-up to each event, providing timely and helpful support.
- Work collaboratively across teams to ensure client satisfaction, making certain they feel consistently supported and valued throughout their experience.
About you:
- You must be degree-educated, with a strong academic background.
- Fluent in Arabic is a bonus but not essential.
- Highly organised with excellent attention to detail.
- Thrives in fast-paced environments and works well under pressure.
- Previous experience working with corporate clients is highly desirable.
What’s in it for you:
- Hybrid working: 2 days in the office and 3 days from home each week.
- Opportunities to travel to exciting international destinations as part of event delivery.
- Clear and rewarding career progression within a growing, high-performing team.
- Generous annual leave allowance to support work-life balance.
Customer Success Executive employer: Media Contacts Ltd
Contact Detail:
Media Contacts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network with professionals in the events industry, especially those who have experience in customer success roles. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Familiarise yourself with the digital networking platforms commonly used in B2B events. Being knowledgeable about these tools will not only help you stand out but also demonstrate your readiness to manage the technical aspects of the role.
✨Tip Number 3
Prepare to discuss your previous experiences in sales or marketing during the interview. Highlight specific examples where you successfully built relationships or managed client expectations, as this aligns closely with the responsibilities of a Customer Success Executive.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and deadlines. Consider sharing a brief story that illustrates your ability to thrive under pressure, as this is crucial for the fast-paced environment of the role.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experiences, especially any internships in sales or marketing. Emphasise skills like relationship building, organisation, and time management that align with the role of a Customer Success Executive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to thrive in fast-paced environments. Mention specific examples of how you've built relationships in previous roles or internships.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. If you have experience managing logistics or coordinating events, be sure to include that as it directly relates to the job description.
Show Enthusiasm for the Company: Research the company and mention why you are excited about the opportunity to work with them. Highlight their commitment to delivering outstanding events and fostering long-term partnerships, and express how you can contribute to their success.
How to prepare for a job interview at Media Contacts Ltd
✨Showcase Your Relationship-Building Skills
As a Customer Success Executive, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences, such as internships or group projects, where you successfully engaged with clients or team members.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and tasks effectively, perhaps by sharing specific tools or methods you use to stay organised in fast-paced environments.
✨Familiarise Yourself with the Company’s Events
Research the company’s previous events and understand their impact on clients. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client enquiries. Think of scenarios where you had to think on your feet or resolve conflicts, and be prepared to explain your thought process.
