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- Tasks: Support clients with onboarding, training, and ongoing engagement to maximise platform value.
- Company: Leading software provider in the advertising industry with a strong client base.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Perfect for those who love data and building relationships with clients.
- Why this job: Join a dynamic team and make a real impact in the fast-paced SaaS world.
- Qualifications: 1-2 years’ experience in AdTech, media agencies, or SaaS; strong analytical and client-focused skills.
The predicted salary is between 30000 - 40000 £ per year.
I’m working with a market leading provider of software in the world of advertising. They are looking for a Customer Success Executive to support their growing client base of broadcasters and OTT operators across Europe and North America. You’ll work closely with the VP of Customer Success, helping clients get maximum value from their platform through onboarding, training, day-to-day support, and ongoing engagement.
This is a great role for someone who is analytical, client-focused, and confident running training sessions and building relationships.
- Run onboarding sessions, training, and user workshops
- Support client health tracking and success initiatives
- 1–2 years’ experience in AdTech, media agencies, TV advertising, or SaaS
Join a tight-knit, high-impact Customer Success team. If you enjoy working with clients, love data and dashboards, and want to grow in a fast-moving SaaS environment, this is a great opportunity to really accelerate your career.
Customer Success Executive - Customer Service in City of London employer: Media Contacts Ltd
Contact Detail:
Media Contacts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - Customer Service in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive client success in previous roles. This will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Customer Success Executive - Customer Service in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Executive. Highlight any experience you have in AdTech, media agencies, or SaaS, and don’t forget to showcase your analytical skills and client-focused approach.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you a perfect fit for our team. Be sure to mention any relevant training or onboarding experience you've had.
Show Off Your Communication Skills: As a Customer Success Executive, you'll be running training sessions and building relationships. Make sure your application reflects your strong communication skills. Use clear, concise language and a friendly tone to show us you’re the right person for the job.
Apply Through Our Website: We love seeing applications come through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our tight-knit Customer Success team.
How to prepare for a job interview at Media Contacts Ltd
✨Know Your Stuff
Make sure you understand the software and services offered by the company. Familiarise yourself with their platform, especially how it benefits broadcasters and OTT operators. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Client-Focused Approach
Prepare examples from your past experiences where you've successfully supported clients or improved their satisfaction. Highlight your analytical skills and how you've used data to drive client success. This will demonstrate that you're not just about numbers but also about building strong relationships.
✨Practice Training Scenarios
Since you'll be running onboarding sessions and training workshops, think of a few scenarios you might encounter. Practice explaining complex concepts in simple terms. This will showcase your ability to communicate effectively and engage clients during training sessions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer success initiatives and how they measure client health. This shows that you're proactive and genuinely interested in contributing to their success. Plus, it gives you a chance to assess if the company aligns with your career goals.