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- Tasks: Support clients by onboarding, training, and providing ongoing engagement.
- Company: Leading AdTech SaaS provider with a focus on client success.
- Benefits: Fast-paced environment, real client relationships, and career growth opportunities.
- Other info: Collaborative culture with exposure to global media players.
- Why this job: Join a dynamic team and make an impact in the AdTech industry.
- Qualifications: 1-2 years in AdTech or related fields, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
I’m working with a market leading provider of software in the world of advertising. They are looking for a Customer Success Executive to support their growing client base of broadcasters and OTT operators across Europe and North America. You’ll work closely with the VP of Customer Success, helping clients get maximum value from their platform through onboarding, training, day-to-day support, and ongoing engagement. This is a great role for someone who is analytical, client-focused, and confident running training sessions and building relationships.
What you’ll be doing:
- Be a key point of contact for clients using their market leading dashboards
- Run onboarding sessions, training, and user workshops
- Track usage and identify opportunities to improve engagement
- Lead client reporting requests end-to-end
- Work with Product and Tech teams to share client feedback
- Support client health tracking and success initiatives
Experience required:
- 1–2 years’ experience in AdTech, media agencies, TV advertising, or SaaS
- Strong communication and presentation skills
- Analytical mindset with a proactive approach to problem-solving
- Confident delivering training and explaining complex ideas simply
- Collaborative, organised, and eager to learn
Why you should join:
- Work in a fast-growing AdTech SaaS business
- Own real client relationships from day one
- Exposure to leading broadcasters and media players globally
- Join a tight-knit, high-impact Customer Success team
If you enjoy working with clients, love data and dashboards, and want to grow in a fast-moving SaaS environment, this is a great opportunity to really accelerate your career.
Customer Success Executive (Adtech) in City of London employer: Media Contacts Ltd
Contact Detail:
Media Contacts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Adtech) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the AdTech space on LinkedIn or at industry events. Building connections can lead to referrals and insider info about job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and AdTech. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to improve client engagement or solve problems in past roles. This will highlight your fit for the Customer Success Executive position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Executive (Adtech) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Executive. Highlight your experience in AdTech, media agencies, or SaaS, and don’t forget to showcase your strong communication skills and analytical mindset.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients succeed and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Relevant Experience: When detailing your experience, focus on specific examples where you've successfully onboarded clients or run training sessions. We love seeing how you've made an impact in previous roles, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to show us what you’ve got!
How to prepare for a job interview at Media Contacts Ltd
✨Know Your Stuff
Make sure you understand the AdTech landscape and the specific software the company provides. Familiarise yourself with their dashboards and how they help clients. This will show your analytical mindset and client-focused approach.
✨Show Off Your Communication Skills
Prepare to demonstrate your strong communication and presentation skills during the interview. Think of examples where you've successfully delivered training or explained complex ideas simply. This is crucial for a role that involves running onboarding sessions and workshops.
✨Be Proactive with Problem-Solving
Think of instances where you've identified opportunities to improve engagement or solved client issues. Highlight your proactive approach and analytical mindset, as these traits are key for tracking usage and supporting client health initiatives.
✨Build Rapport
Since this role involves building relationships with clients, practice how you'll connect with the interviewers. Show your collaborative spirit and eagerness to learn. A friendly, engaging attitude can go a long way in making a positive impression.