At a Glance
- Tasks: Provide top-notch IT support and lead exciting projects in schools.
- Company: Join Medhurst, a dynamic team dedicated to transforming education through technology.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Other info: Opportunity to mentor and grow within a collaborative team.
- Why this job: Make a real difference in schools while developing your tech skills.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Our staff are at the very heart of what we do and why we are so successful.
To be part of the Medhurst team, you’ll need to have a strong commitment to customer service and be willing to go the extra mile for our clients.
Current vacancies at Medhurst can be viewed below.
If you think you have the right skills and experience to join the Medhurst team, please send a covering letter and CV to hr@medhurst-it. com
BASE
Stevenage, Hertfordshire (designated school or Trust site)
The post holder may be required to work at off‑site locations as required.
DEPARTMENT FUNCTION
The Managed Services Department provides a complete outsourced IT support solution for schools and Trusts.
This includes on‑site technician support, an assigned Technical Account Manager (TAM) carrying out regular visits, remote support with monitoring, a Service Delivery Manager (SDM), and IT Strategy and Planning.
Success is achieved by building relationships with our clients and providing an outstanding level of service.
- JOB PURPOSE
- Provide 1st, 2nd and initial 3rd line onsite technical support to a designated School or Trust
- Act as the senior onsite technical resource, supporting and mentoring Level 1 technicians and apprentices
- Act as the senior onsite point of contact for school staff
- Lead onsite delivery of small‑value local projects and approved changes under the direction of the TAM
- Maintain accurate site documentation, asset registers and change records to a high standard
- KEY ACCOUNTABILITIES
- Day‑to‑Day Technical Support
- Provide 1st, 2nd and initial 3rd line onsite technical support across all ICT systems
- Perform daily ticket triage and own the assignment of onsite work for the school
- Triage and resolve more complex onsite incidents, escalating to the TAM or support team when required
- Provide daily classroom AV and hardware support, ensuring teaching spaces are operational at the start of each school day
- Investigate RMM monitoring alerts and proactively address issues before they impact users
- Troubleshoot physical and network infrastructure issues, including cabling, patching, switches and Wi‑Fi
- Liaise with third‑party software and service providers as directed
- Tickets and Administration
- Utilise the Service Desk system to manage all cases, responding within agreed SLA and logging incidents and requests promptly with detailed information
- Keep customers and users informed of progress and provide detailed information before any escalation
- Maintain accurate site IT records, including asset management and inventory, password records and user accounts, stock control, change control records, including door entry and signing‑in system records, and mailboxes/user administration
- Projects, Change and Onboarding
- Execute approved changes at the school as directed by the TAM, including more technically complex change activity
- Lead post‑change testing and complete change documentation
- Identify and log change requests arising from onsite activity, providing technical assessment input where appropriate
- Lead delivery of small‑value onsite local projects (within contract) under TAM direction
- Contribute to the technical audits, standardisation work and documentation for their customer
- Audit and update site documentation and Asset Registers as required
- Mentorship and Team Support
- Mentor and support Level 1 technicians and apprentices on site, providing day‑to‑day guidance and technical knowledge transfer
- Act as the senior technical lead onsite
- Attend regular meetings with SDM, TAM and main customer contact ensuring information is prepared in advance
SKILLS AND EXPERIENCE
- Solid 1st and 2nd line technical experience, with exposure to 3rd line work
- Microsoft Server and Client Operating Systems (Windows Server, Windows 10/11)
- Microsoft 365 administration (Exchange Online, Share Point, Teams)
- Active Directory, Group Policy and security fundamentals
- Networking – wired and wireless configuration and troubleshooting (switches, VLANs, Wi‑Fi)
- Backup and Restore (Veeam or similar) – operational knowledge
- Hardware troubleshooting and component‑level repair
- Imaging and deployment (e. g. SCCM, MDT, Intune)
- Strong communication skills with technical and non‑technical audiences
- Ability to work autonomously and lead onsite delivery
- Mentoring or supervisory experience
- Experience working in an education environment
- Microsoft Intune and MDM
- Hyper‑V or VMware fundamentals
- Internet filtering and safeguarding monitoring platforms
- ITIL Foundation
REQUIREMENTS
- Good working knowledge of MS Office packages
- Willingness to travel to other Medhurst client sites when required
- Enhanced DBS clearance (or willingness to obtain)
- The onsite role is predominantly full time at the designated school
- Attend school Health and Safety, Safeguarding and Security training and adhere to procedures
- Be polite and courteous to all staff, pupils and visitors at all times
- Be ready to start work at the allotted time and dressed appropriately for the school environment
- COMPLIANCE
- From time to time, you may be required to perform other duties outside of the role defined.
- You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you.
- Medhurst provide services into the education sector and as such are committed to safeguarding and protecting the welfare of children and young people.
We expect all staff to share this commitment.
We will carry out an enhanced DBS check on all staff and continued employment with Medhurst could be affected by the results of the DBS check.
- You may also be required to attend Safeguarding Training should the company decide this is necessary at any point.
The post holder must carry out all duties and responsibilities with reasonable care for health and safety of yourself and any other persons who may be affected by your acts and omissions at work, and to cooperate fully with Medhurst Communications Ltd in Health and Safety, Quality and Security policies.
EQUAL OPPORTUNITIES STATEMENT
Medhurst Communications is an equal opportunities employer.
We are determined that no job applicant or employee receives less favourable treatment on the grounds of sex, gender re‑assignment, sexual orientation, religion or belief, marriage or civil partnership, age, race or disability.
All information will remain confidential to Medhurst and will be handled in accordance with the requirements of the Data Protection Act and GDPR.
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Local IT Lead in Frodsham employer: Medhurst
At Medhurst Communications, we pride ourselves on fostering a collaborative and supportive work environment where our employees are valued and encouraged to grow. As a Project Engineer, you will have the opportunity to work on diverse projects that make a real impact in the education sector, all while benefiting from ongoing professional development and a strong commitment to work-life balance. Our head office location offers a dynamic atmosphere, ensuring that every team member can thrive and contribute to our mission of delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Local IT Lead in Frodsham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Medhurst values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Medhurst might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Medhurst!
✨Direct Apply to Medhurst
Let's not forget to apply directly through the Medhurst website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Local IT Lead in Frodsham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Medhurst.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Medhurst. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Medhurst
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
