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- Tasks: Deliver exceptional customer support and build strong relationships in the beauty industry.
- Company: Join MedFx, a dynamic team passionate about aesthetics and customer care.
- Benefits: Enjoy competitive pay, bonuses, discounts, and enhanced holiday entitlement.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the beauty sector while growing your career.
- Qualifications: Experience in customer service and a passion for aesthetics.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you enjoy building strong relationships and have a curiosity for aesthetics or medical beauty? We’re looking for a confident and driven Customer Support & Sales Advisor to join our growing MedFx team. This role is all about providing outstanding support to clinical beauty professionals.
Main Duties & Responsibilities
- Deliver high-quality customer support via phone and email with a proactive, can-do attitude.
- Process customer orders accurately and efficiently in line with internal procedures.
- Build and maintain strong customer relationships, ensuring a fast, professional, and reliable service.
- Proactively identify sales opportunities by growing existing accounts and following up on leads and campaigns.
- Promote the MedFx House of Brands to existing customers, new clients, and prospects.
- Support product launches, special offers, and brand initiatives to achieve targets.
- Approve and onboard new customer accounts, ensuring all regulatory and compliance requirements are met.
- Maintain accurate and up-to-date CRM records.
- Liaise with courier services to resolve delivery issues and achieve the best outcomes for customers.
- Meet company KPIs, SLAs, and performance targets.
- Handle administrative tasks related to the department efficiently.
- Escalate issues or risks to the Contact Centre Manager where appropriate.
- Work collaboratively with colleagues and support wider team activities when needed.
- Comply with company policies, procedures, and internal guidelines.
What we offer...
- Discretionary company performance related bonus.
- Comprehensive discount portal including gym memberships, shopping savings and days out.
- SmartPay loan scheme - with the added bonus of no interest being applied.
- Cycle2Work scheme.
- Enhanced holiday entitlement – 33 days in total, including bank holidays.
- Additional day off to celebrate your BIRTHDAY.
- Ability to purchase additional annual leave.
- Company Pension scheme.
- Dental Plan.
- Company sick pay, life assurance, and enhanced maternity/paternity pay.
- Eye test vouchers.
- Mental health support services and a virtual GP service.
- Free parking on site.
Who are MedFx and DD?
MedFx are part of the DD Group, which offers a wide range of market-leading Botulinum Toxins, Dermal Fillers, Skin Peels, Cosmeceuticals and Surgery Consumables to the beauty markets across the UK and Ireland. Our team is rapidly growing as it is our vision to become healthcare’s first choice for aesthetic treatment and service solutions. The team is full of energy, dedicated and passionate to our beauty customers as they understand the impact of not receiving the service required. Ideally you will have background experience within a customer service setting and are keen to be part of a collaborative and growing team.
Customer Service Sales Support in Witham employer: medfx
Contact Detail:
medfx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Sales Support in Witham
✨Tip Number 1
Get to know the company! Before your interview, dive into MedFx's values and products. This shows you're genuinely interested and helps you tailor your answers to fit their vibe.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or difficult customers. We want to see that you can keep your cool and provide top-notch support.
✨Tip Number 3
Show off your sales skills! Be ready to discuss how you've identified opportunities in past roles. We love candidates who can not only support but also drive sales and grow relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace Customer Service Sales Support in Witham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the beauty industry shine through. We want to see that you’re genuinely excited about delivering exceptional experiences and building relationships with our clients.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer support and sales. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at medfx
✨Know Your Stuff
Before the interview, make sure you research MedFx and their products. Understand their brand values and what sets them apart in the beauty industry. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved issues or built strong relationships with clients. Be ready to discuss how you can bring that same proactive attitude to the MedFx team.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions, and reflect back what you’ve heard. This shows you’re genuinely interested and can build rapport with customers.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios where you might need to handle a customer query or complaint. Practise these types of situations beforehand so you can showcase your problem-solving skills and ability to stay calm under pressure. It’s a great way to demonstrate your fit for the role!