TEC Trusted Assessor Installer in Weston-super-Mare

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Trusted Assessor Technician at Medequip Connect and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role: As the Trusted Assessor Technician for Medequip Connect, you will complete Technology Enabled Care (TEC) assessments and installations in the community and identify suitable TEC solutions and standalone assistive technologies to enable service users to remain in their own homes according to their wishes; and to promote independence, choice and well-being and provide support to carers as appropriate. Your day-to-day responsibilities will include, but not be limited to:

• Understand how disability and frailty affect daily life and how TEC/assistive technology can support safe, independent living.
• Hold strong knowledge of TEC products, services, and their role in meeting assessed needs and managing risks at home.
• Assess individuals’ needs and complete TEC assessments to identify appropriate technology solutions.
• Maintain up-to-date product knowledge to recommend suitable equipment for vulnerable and disabled people.
• Participate in clinical supervision and ongoing training to develop assessment skills and stay current with new technologies.
• Demonstrate strong customer-facing skills, including listening, empathy, and a caring approach.
• Apply analytical thinking and structured problem-solving.
• Conduct service calls, troubleshoot issues, and collect equipment no longer required.
• Build effective working relationships with service providers to ensure clear communication and good outcomes for service users.
• Provide equipment demonstrations, aftercare, and user education to build confidence and understanding.
• Install and upgrade digital assistive technology safely, following manufacturer guidance and TSA Quality Standards, using hand/power tools and safe ladder use.
• Follow processes for stock transfer and maintain accurate service-user records.
• Support research and testing of new equipment and contribute to project work.
• Carry out risk and dynamic assessments to ensure personal and service-user safety.
• Maintain the work vehicle to required standards and complete daily checks.
• Keep all documentation, equipment, and vehicle materials organised and in good order.

About you: Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required:

• Full UK Driving License.
• Experience of writing quality assessments/reports and ability to use information technology systems to input and access data.
• Experience of working with vulnerable adults, including Mental Health, Physical Disabilities, Learning Disabilities or Older adults.
• Work will have included the identification of needs and recommendation of TEC and assistive technology solutions in people’s homes to meet assessed needs.

What we offer:

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays).
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance.
• Cycle to work scheme.
• Free eye test, provided by Specsavers.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform.
• Free uniform.
• Free DBS check.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.