TEC Regional Operations Manager (Central)

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new TEC Regional Operations Manager (Central) at Medequip Connect and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role: As the TEC Regional Operations Manager (Central) for Medequip Connect, you will focus on leading the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Installation, Maintenance, and Response operations within our Central England region as per contract assignment. Your day-to-day responsibilities will include, but not be limited to:

• You will lead on driving improvement and innovation across TEC Installation, Maintenance, and Response services in support of Medequip Connect’s business plan.
• You will have a continuous improvement mindset to support Medequip Connect in embedding the highest standards required to operate effective TEC services and ensure processes and controls support their achievement.
• You will ensure operational performance is supported through effective programmes of work and in accordance with the TEC Services Association’s (TSA) Quality Standards Framework (QSF), other applicable standards, and contract specifications.
• You will lead on driving customer satisfaction with TEC Installation, Maintenance, and Response services and ensure both individual and organisational customers receive a high standard of service.
• You will ensure effective financial management of TEC Installation, Maintenance, and Response services operations including being involved in setting annual budgets and management accounts processes.
• You will ensure effective contract management for those services assigned to the region and act as the contract lead during contract liaison, meetings, communications, and financial operations.
• You will take the lead on service development in these contract areas, be responsible for driving innovation, financial and operational performance, and contract growth, as well as leading on contract implementations within their assigned region as new contracts are acquired.
• You will take a leading role when assessing bid opportunities within the region and as part of the wider Medequip Connect Senior Management Team.

About you: Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required:

• Management diploma or equivalent is desirable.
• Minimum of 1 year in a Public, Healthcare, TEC or service-based industry role.

What we offer:

• 33 days (inclusive of Bank Holidays).
• Company Bonus.
• Car allowance or company car.
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance.
• Cycle to work scheme.
• Free eye test, provided by Specsavers.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform.
• Free DBS check.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.