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- Tasks: Lead the delivery of Technology Enabled Care services and ensure top-notch customer satisfaction.
- Company: Join Medequip Connect, a caring provider supporting over 50,000 people to live independently.
- Benefits: Enjoy professional development, internal training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while growing your career in a dynamic field.
- Qualifications: Minimum 1 year experience in healthcare or service industry; full driving license required.
- Other info: We embrace diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 37000 - 51800 £ per year.
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Service Delivery Manager at Medequip Connect and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.
Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.
About the role: As the Service Delivery Manager for Medequip Connect, you will lead on the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Installation, Maintenance, and Response operations within the Sutton area. Your day-to-day responsibilities will include, but not be limited to:
- Support the Company’s business strategy and profitability through the highest level of service provision and exceeding set internal and external KPIs, whilst driving the best possible levels of productivity and efficiency.
- Meet and exceed the expectations and requirements of internal/external customers; deliver on promises; act with customers in mind; maintain effective customer relationships.
- Understand financial data, planning, and budgeting techniques.
- Represent the business well at external events and meetings.
- Have a robust understanding of TEC Services Association (TSA) Quality Standards and applicable British Standards to ensure compliance with monitoring/installation/repair/reporting requirements of a wide range of devices and applications in various settings.
- Lead on the HR management of staff well-being, conduct and performance.
- Develop expertise and knowledge in the Health & Social Care landscape and how Medequip Connect solutions and TEC Installation, Maintenance, and Response services will contribute to managing service user risks and supporting people to live independently.
- Work with the Medequip Connect management team in driving improvement and innovation across TEC Installation, Maintenance, and Response services.
- Have a continuous improvement mindset to support Medequip Connect in embedding the highest standards required to operate effective TEC services and ensure processes and controls support their achievement.
About you: Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Some experience in a similar role is essential minimum 1 year experience in a public, healthcare, TEC or service base industry role.
- Full Driving license is essential.
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references.
Service Delivery Manager employer: Medequipuk
Contact Detail:
Medequipuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the Technology Enabled Care (TEC) landscape. Understanding the latest trends and technologies in this field will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the healthcare and TEC sectors. Attend relevant events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Research Medequip Connect’s values and mission thoroughly. Be prepared to discuss how your personal values align with theirs, as cultural fit is crucial for this role.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your leadership skills and experience in meeting KPIs will make you a strong candidate.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and management, particularly in healthcare or technology-enabled care. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for person-centred care and your alignment with Medequip Connect's values. Mention specific examples of how you've exceeded KPIs or improved service delivery in previous roles.
Highlight Relevant Skills: Emphasise skills such as financial planning, customer relationship management, and knowledge of quality standards in your application. These are crucial for the Service Delivery Manager role and will set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medequipuk
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Medequip Connect's values. They emphasise empowerment, empathy, respect, teamwork, and innovation. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Experience
Since the role requires at least a year of experience in a similar field, be ready to highlight your relevant experience. Prepare specific examples of how you've successfully managed service delivery or improved operational efficiency in previous roles.
✨Demonstrate Financial Acumen
The role involves understanding financial data and budgeting techniques. Brush up on your knowledge of these areas and be prepared to discuss how you have used financial insights to drive service improvements or meet KPIs in your past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in service delivery. Think about potential situations you might face as a Service Delivery Manager and how you would approach them, particularly in relation to TEC services.
