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- Tasks: Lead the delivery of innovative care technology services and support a dedicated team.
- Company: Join Medequip Connect, a forward-thinking care provider making a real difference.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Empower vulnerable individuals to live independently while growing your career in healthcare.
- Qualifications: Experience in healthcare or service-based roles; driving license required.
- Other info: Dynamic workplace with a focus on teamwork, innovation, and continuous improvement.
The predicted salary is between 39000 - 54600 £ per year.
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Service Delivery Manager at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.
Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.
About the role: As the Service Delivery Manager for Medequip Connect, you will lead on the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Installation, Maintenance, and Response operations within the Sutton area. Your day-to-day responsibilities will include, but not be limited to:
- Supporting the Company’s business strategy and profitability through the highest level of service provision and exceeding set internal and external KPIs, whilst driving the best possible levels of productivity and efficiency.
- Meeting and exceeding the expectations and requirements of internal/external customers; delivering on promises; acting with customers in mind; maintaining effective customer relationships.
- Understanding financial data, planning, and budgeting techniques.
- Representing the business well at external events and meetings.
- Having a robust understanding of TEC Services Association (TSA) Quality Standards and applicable British Standards.
- Leading on the HR management of staff well-being, conduct and performance.
- Developing expertise and knowledge in the Health & Social Care landscape and how Medequip Connect solutions and TEC Installation, Maintenance, and Response services will contribute to managing service user risks and supporting people to live independently.
- Working with the Medequip Connect management team in driving improvement and innovation across TEC Installation, Maintenance, and Response services.
- Having a continuous improvement mindset to support Medequip Connect in embedding the highest standards required to operate effective TEC services and ensure processes and controls support their achievement.
- Ensuring operational performance is supported through effective programmes of work and in accordance with the TEC Services Association’s (TSA) Quality Standards Framework (QSF), other applicable standards and contract specifications.
About you: Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Some experience in a similar role is essential.
- Minimum 1 year experience in a public, healthcare, TEC or service-based industry role.
- Full Driving license is essential.
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes. This role may be subject to an enhanced DBS disclosure and satisfactory references.
Service Delivery Manager employer: Medequipuk
Contact Detail:
Medequipuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and TEC sectors. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Medequip Connect thoroughly. Understand their values and services, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! As a Service Delivery Manager, you’ll need to demonstrate your ability to lead teams and manage performance. Be ready to share examples of how you’ve successfully led projects or improved service delivery in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Medequip Connect team. Let’s get you that job!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Manager role. Highlight any relevant experience in healthcare or service-based industries, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Medequip Connect and how you can contribute to our mission of empowering people. Keep it concise but impactful!
Showcase Your Values: We’re all about values at Medequip Connect, so make sure to demonstrate how you align with ours in your application. Whether it’s teamwork, empathy, or innovation, let us know how you embody these principles in your work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Medequipuk
✨Know Your Stuff
Make sure you understand the ins and outs of Technology Enabled Care (TEC) and how it impacts service delivery. Brush up on Medequip Connect’s values and mission, as well as the specific KPIs they focus on. This will show that you're not just interested in the role, but also in the company’s goals.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed staff well-being, performance, or conducted training sessions. Highlighting your leadership style and how it aligns with Medequip's values will set you apart.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to customer service or operational challenges. Think about times when you exceeded customer expectations or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.