Responder & Technician Team Leader in Rawtenstall

Hours: 37.5 hours per week

Salary: £29,547 per annum

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Responder & Technician Team Leader at Medequip Connect and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role: As the Responder & Technician Team Leader for Medequip Connect, you will help drive improvement, develop best practice, and support the performance of our TEC Installation, Maintenance, and Response services. You will champion quality, customer satisfaction, staff development, and operational excellence, ensuring services are delivered effectively and safely in line with TSA Quality Standards, contract requirements, and company processes. This role is central in developing a highly skilled, well-supported workforce and in maintaining a culture of continuous improvement and outstanding customer service.

Your day-to-day responsibilities will include, but not be limited to:

• Support day-to-day delivery of TEC operations, ensuring high-quality installation, maintenance, and response services.
• Monitor KPIs to drive productivity, efficiency, and continuous improvement.
• Support recruitment, onboarding, training, and supervision of Technicians and Responders.
• Maintain high standards of customer service and support escalation of complaints or safeguarding concerns.
• Oversee stock control, resource planning, rota management, and fleet compliance.
• Ensure adherence to Health & Safety, environmental, quality, and data protection standards.
• Keep accurate records, support payroll processes, and ensure staff training remains up to date.

About you: Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required:

• GCSEs (Maths & English or equivalent).
• 1+ year experience in public, healthcare, TEC or service-based roles.
• Full UK driving licence.
• Strong communication and customer service skills.
• Empathy, patience, and ability to remain calm in pressured situations.
• IT confident, organised, and able to work unsupervised.
• Knowledge of TEC or the health & social care sector.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process. If you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.