Partnership Manager

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Partnership Manager at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer. Medequip Assistive Technology Ltd is a dynamic and fast-growing company, a leading provider of Healthcare Service solutions. Our mission is to help people stay independent for longer, with their families, in their own homes.

About the role:

• Implement and develop the Community Strategy as part of the identified campaigns and workload assigned by the Operations Manager.
• Lead and coordinate the delivery of our Engagement Strategy.
• Attend and participate in major and minor engagement events and coordinate media activity.
• Coordinate and facilitate media responses and liaise with relevant personnel in relation to complaints or engagement events.
• Offer advice and support in dealing with complaints including meeting with complainants to help deliver timely and effective resolutions.
• Monitor and manage all social media accounts associated with the contract.
• Support learning from complaints and offer advice for positive operational change.
• Create a stakeholder listing to be provided to service users.
• Organise, promote and support engagement events locally.
• Establish and lead a new service user group.
• Create and produce press releases and features to the media in relation to the engagement events.
• Communicate the Engagement Strategy to existing staff, volunteers and service users, engaging all in the delivery of activities.
• Communicate the contract message including Service Delivery processes and procedures, to all stakeholders.
• Keep abreast of changes within the sector and ensure that the engagement activities are modern and engaging.

About you:

Above all, you will identify and align with our company values: We empower people to be accountable for their actions and performance. We help people with empathy, courtesy, dignity, and kindness. We show respect and are trusted by our colleagues, suppliers, and customers. We believe in teamwork and are passionate about our work. We encourage innovation and the development of technology. We embrace change and seek to achieve excellence. We deliver cost effective, efficient, and safe healthcare solutions.

Qualifications and experience required:

• Recognised experience in a communications or engagement related setting is essential.
• Lived experience (in relation to Wheelchair Services), working knowledge of social and medical models of disability, and how they would impact on the delivery of this type of service.
• Experience of planning and decision making.
• Experience of working on/with management/advisor groups.
• Experience working within a Healthcare setting or an understanding of NHS commissioned contracts desired but not essential.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.