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- Tasks: Support daily operations with admin tasks, client referrals, and equipment management.
- Company: Join Medequip Connect, a leading care provider supporting over 41,000 people nationwide.
- Benefits: Enjoy 29-33 days holiday, professional development, life assurance, and discounts through Perkbox.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Empathy, self-management, and ideally a driving licence for business use.
- Other info: We embrace diversity and welcome applications from all backgrounds.
The predicted salary is between 19697 - 21500 £ per year.
Operational Support Assistant
Hours: 37.5 hours per week
Salary: £23,927 per annum
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Operational Support Assistant at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.
You’ll be supported by an excellent team of professional and ever developing co‑workers who all identify and align with Medequip’s values and ways.
Who are Medequip Connect?
Medequip Connect provides services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.
We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.
About the role
Your day‑to‑day responsibilities will include, but not be limited to:
- Provide administrative and general office support, including answering telephones, distribution of information, post, stock‑taking of PPE and TEC equipment, etc.
- Work with the Implementation and Innovation manager to learn about the TEC.
- Take and process new referrals for clients.
- Schedule the technicians/responders’ diaries with appointments.
- Liaise with our new Contracts Council colleagues, customers, their families, and third‑party community services such as GPs, nurses, social workers, and voluntary groups.
- Assist with promotional activities and local marketing campaigns.
- Assist with the set‑up of new client equipment and process returned equipment.
- Process and update client data on databases including UMO CRM and liaise with the ERC (Emergency Response Centre).
- Manage stock in/out of the office.
- Assist the accounts team to process payments and take credit card payments from clients.
- Handle client information in a sensitive and confidential manner.
- Observe and comply with Company procedures and policies including Financial Regulations, Equality and Diversity, and positively implement the Company’s customer care and complaints policy.
About you
Above all, you will identify and align with our company values:
- Empower people to be accountable for their actions and performance.
- Help people with empathy, courtesy, dignity and kindness.
- Show respect and be trusted by our colleagues, suppliers and customers.
- Believe in teamwork and be passionate about our work.
- Encourage innovation and the development of technology.
- Embrace change and seek to achieve excellence.
- Deliver cost‑effective, efficient and safe healthcare solutions.
Qualifications and experience required.
- Deliver a service with empathy and care.
- Ability to manage own workload and work unsupervised.
- Ideally has driving licence and uses a taxed and appropriately insured vehicle for business use.
What we offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays) pro rata.
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance.
- Cycle to work scheme.
- Care First employee assistance programme including free counselling.
- Access to Perkbox discount platform.
- Free uniform.
- Free DBS check.
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
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Operational Support Assistant employer: Medequipuk
Contact Detail:
Medequipuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Assistant
✨Tip Number 1
Familiarise yourself with the Technology Enabled Care (TEC) services that Medequip Connect provides. Understanding how these services work will not only help you in your role but also show your genuine interest in the company during any discussions.
✨Tip Number 2
Network with current or former employees of Medequip Connect on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss how you align with Medequip's values, such as empathy, teamwork, and innovation. Think of specific examples from your past experiences that demonstrate these qualities, as they are crucial for this role.
✨Tip Number 4
Research the local community services and organisations that collaborate with Medequip Connect. Being knowledgeable about these partnerships can help you understand the broader impact of your role and impress your interviewers.
We think you need these skills to ace Operational Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Operational Support Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles or customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage workloads and work independently.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your alignment with Medequip Connect's values, such as empathy and teamwork, and provide specific examples of how you embody these traits in your previous work.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Medequipuk
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Medequip Connect's values. They emphasise empathy, teamwork, and innovation, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Administrative Skills
As an Operational Support Assistant, you'll be handling various administrative tasks. Be ready to provide examples of your organisational skills, experience with databases, and how you've successfully managed workloads in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive information. Think of scenarios where you've demonstrated empathy and care, especially in challenging situations.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
