Customer Services Operative

Hours: Full time, 37.5 hours per week (6 month FTC with the potential to be extended) (Saturday working required from time to time)

Salary: £23,927 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training, and exceptional leadership will give you the ability to develop professionally while providing person-centred support.

You’ll be supported by an excellent team of professional and developing co-workers who all align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, helping them stay independent longer.

About the role

As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their families, and health providers. You will ensure the correct product, in the correct condition, is delivered and installed in an appropriate and caring manner within the specified time frame and to the agreed specifications. You will play a key role in ensuring our customer experience levels are exceptional at this initial contact point.

Your daily responsibilities will include, but are not limited to:

• Managing inbound and outbound calls – liaising with service users, their families, and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
• Ensuring emergency jobs are actioned by relaying the requirements to technicians and warehouse staff correctly
• Answering emails, queries, and complaints within Medequip’s agreed timeframes to an exceptional standard
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• Showing empathy, patience, and maintaining a calm, positive, and appropriate attitude in difficult situations, working effectively under pressure

About you

Above all, you will identify and align with our company values:

• Empowering people to be accountable for their actions and performance
• Helping people with empathy, courtesy, dignity, and kindness
• Showing respect and building trust with colleagues, suppliers, and customers
• Valuing teamwork and being passionate about our work
• Encouraging innovation and technological development
• Embracing change and striving for excellence
• Delivering cost-effective, efficient, and safe healthcare solutions

Qualifications and experience required

• Some experience in a customer service-focused role within a similar industry is desirable
• Proficiency in IT and Microsoft Office

What we offer

• 29 days holiday, increasing to a maximum of 33 days (including Bank Holidays)
• Opportunities for professional development, training, and career progression
• Life assurance
• Cycle-to-work scheme
• Care First employee assistance program, including free counselling
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

We welcome applications from all sections of the community as an Equal Opportunities Employer. We are happy to make reasonable adjustments at any stage of the recruitment process if needed—please let us know.

We take data privacy seriously and will process your data in line with GDPR guidelines. Medequip’s Privacy Notice explains how your personal data will be processed in connection with our recruitment processes.

This role may require an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.

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