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- Tasks: Be the first point of contact for service users, ensuring timely and caring delivery of medical equipment.
- Company: Join Medequip, a leading provider of medical equipment services supporting independence at home.
- Benefits: Enjoy 29-33 days holiday, professional development, life assurance, and discounts through Perkbox.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative environment.
- Qualifications: Some customer service experience and proficiency in IT and Microsoft Office are desirable.
- Other info: We embrace diversity and welcome applications from all backgrounds.
The predicted salary is between 20000 - 27000 £ per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
About the role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact. Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About you
Above all, you will identify and align with our company values: We empower people to be accountable for their actions and performance. We help people with empathy, courtesy, dignity and kindness. We show respect and are trusted by our colleagues, suppliers and customers. We believe in teamwork and are passionate about our work. We encourage innovation and the development of technology. We embrace change and seek to achieve excellence. We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Some experience in a customer service focussed role within a similar industry is desirable.
- IT and Microsoft Office proficient
What we offer:
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Coordinator employer: Medequipuk
Contact Detail:
Medequipuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with Medequip's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just looking for a job, but are genuinely interested in contributing to their community-focused goals.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. As a Customer Services Coordinator, you'll need to remain calm and empathetic under pressure. Consider role-playing scenarios with friends or family to build your confidence in managing challenging customer interactions.
✨Tip Number 3
Research common customer service challenges within the healthcare sector. Being knowledgeable about the industry will allow you to speak more confidently about how you can contribute to improving customer experience at Medequip, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of Medequip on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which you can leverage during your application process to stand out.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Services Coordinator position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in similar industries. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you embody the values of Medequip, such as empathy and teamwork, and explain why you are a good fit for their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Medequipuk
✨Understand the Company Values
Before your interview, take some time to research Medequip's values. They emphasise empathy, teamwork, and innovation. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Customer Service Skills
As a Customer Services Coordinator, your ability to handle calls and queries is crucial. Prepare specific examples of how you've successfully managed customer interactions in the past, especially in challenging situations. Highlight your patience and problem-solving skills.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the key responsibilities. Be ready to explain how your previous experience relates to managing inbound and outbound calls, booking deliveries, and ensuring client satisfaction. This shows you are proactive and well-prepared.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready can demonstrate your genuine interest in the role and the company. Ask about their employee development programmes or how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
