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- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip, a leading community equipment services provider with a supportive culture.
- Benefits: Enjoy 29-33 days holiday, professional development, and employee assistance programmes.
- Why this job: Make a real difference in people's lives while developing your career in a caring environment.
- Qualifications: Customer service experience and IT proficiency are desirable.
- Other info: Opportunities for career progression and a dynamic team await you!
The predicted salary is between 23927 - 33500 £ per year.
Overview
Hours: 37.5 hours per week
Salary: £23,927 per annum
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
About Medequip
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
Role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
- You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About you
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required.
- Some experience in a customer service focussed role within a similar industry is desirable.
- IT and Microsoft Office proficient
What we offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
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Customer Services Coordinator employer: Medequipuk
Contact Detail:
Medequipuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medequip. Understand their values and how they empower people. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Coordinator, you'll be the first point of contact for service users. Role-play common scenarios with a friend or family member to get comfortable with handling calls and queries effectively.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult situations with patience and kindness. This aligns perfectly with Medequip's values and will demonstrate that you can provide exceptional customer service.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the Customer Services Coordinator role. Highlight any customer service experience you have, especially in similar industries, to show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how you embody our values at Medequip. Share specific examples of how you've provided exceptional customer service in the past.
Showcase Your Communication Skills: As a Customer Services Coordinator, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or how you present your experiences, let us see your skills in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Medequipuk
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Services Coordinator, your ability to handle calls and manage customer queries is crucial. Prepare examples from your past experiences where you demonstrated empathy, patience, and problem-solving skills. Be ready to discuss how you would handle difficult situations.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and handling pressure. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about the position.
