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- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29-33 days holiday, professional development, and perks like free counselling.
- Why this job: Make a real difference while working in a supportive, innovative team culture.
- Qualifications: Some customer service experience and IT proficiency are desirable.
- Other info: Remote work on Sundays after training; equal opportunities employer.
The predicted salary is between 19300 - 26700 £ per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Customer Services CoordinatoratMedequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
Who are Medequip?
Medequip is the leading provider of medical equipment services to local authorities and theNHSacross the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
- You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About you
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required.
- Some experience in a customer service focussed role within a similar industry is desirable.
- IT and Microsoft Office proficient
What we offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
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Customer Service Operative employer: Medequipuk
Contact Detail:
Medequipuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative
✨Tip Number 1
Familiarise yourself with Medequip's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but that you genuinely want to contribute to their mission.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you demonstrated empathy, patience, and problem-solving skills, as these are crucial for the role. Being able to articulate these experiences will set you apart from other candidates.
✨Tip Number 3
Research common challenges faced in the customer service sector, especially within healthcare. Being knowledgeable about these issues will allow you to engage in meaningful conversations during interviews, showcasing your proactive approach and understanding of the industry.
✨Tip Number 4
Network with current or former employees of Medequip if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the application process. Plus, it shows your genuine interest in the company.
We think you need these skills to ace Customer Service Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Services Coordinator position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in similar industries. Use specific examples to demonstrate how you've successfully managed customer interactions and resolved issues.
Showcase Your Skills: Make sure to mention your IT and Microsoft Office proficiency, as these are essential for the role. Provide examples of how you've used these skills in past positions to improve efficiency or enhance customer satisfaction.
Align with Company Values: Medequip values empathy, teamwork, and innovation. In your application, reflect on how you embody these values in your work. Share anecdotes that illustrate your ability to work well in a team and your commitment to providing excellent customer service.
How to prepare for a job interview at Medequipuk
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Medequip's values. They focus on empathy, teamwork, and innovation. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Customer Service Skills
As a Customer Services Coordinator, you'll be the first point of contact for service users. Highlight your previous customer service experience, especially in challenging situations. Share specific examples where you demonstrated patience, empathy, and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life scenarios related to customer service. Think about potential challenges you might face in this role and prepare responses that showcase your ability to remain calm and effective under pressure.
✨Familiarise Yourself with IT Tools
Since the role requires proficiency in IT and Microsoft Office, brush up on these skills before the interview. Be ready to discuss any relevant software you've used in previous roles and how you can leverage technology to enhance customer service.
