Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip, a leading provider of medical equipment services across the UK.
- Benefits: Enjoy 29-33 days holiday, professional development, and perks like free counselling.
- Why this job: Make a real difference in people's lives while growing in a supportive team environment.
- Qualifications: Some customer service experience and IT proficiency are desirable.
- Other info: We welcome applications from all backgrounds and offer reasonable adjustments during recruitment.
The predicted salary is between 23927 - 33500 £ per year.
Hours: 37.5 hours per week
Salary: £23,927 per annum
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Customer Services CoordinatoratMedequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
Who are Medequip?
Medequip is the leading provider of medical equipment services to local authorities and theNHSacross the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
- You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About you
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required.
- Some experience in a customer service focussed role within a similar industry is desirable.
- IT and Microsoft Office proficient
What we offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
#J-18808-Ljbffr
Customer Service Coordinator employer: Medequipuk
Contact Detail:
Medequipuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Medequip's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just looking for a job, but are genuinely interested in contributing to their community-focused goals.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Since the role involves managing customer queries and complaints, being able to articulate your thoughts clearly and calmly will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges within the healthcare sector. Being knowledgeable about the industry can help you provide insightful answers during interviews and demonstrate your commitment to understanding the role's demands.
✨Tip Number 4
Network with current or former employees of Medequip if possible. They can provide valuable insights into the company culture and expectations. This information can help you tailor your approach and questions during the interview process, making you stand out as a well-prepared candidate.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Coordinator position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in similar industries. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have demonstrated empathy, teamwork, and problem-solving skills in previous positions, as these are key values for Medequip.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Medequipuk
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Medequip's values. They focus on empathy, teamwork, and innovation. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, your ability to handle calls and queries is crucial. Prepare specific examples of how you've successfully managed customer interactions in the past, especially in challenging situations. Highlight your patience and problem-solving skills.
✨Demonstrate IT Proficiency
Since the role requires proficiency in IT and Microsoft Office, be ready to discuss your experience with these tools. You might even want to mention any specific software you've used in previous roles that could be relevant to managing customer data and communication.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
