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- Tasks: Handle incoming alarms and calls, providing top-notch customer support.
- Company: Join Medequip Connect, a leading care provider supporting over 10,000 people nationwide.
- Benefits: Enjoy flexible part-time hours, 29-33 days holiday, and access to discounts and counselling.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: This role offers opportunities for professional growth and is open to all community members.
Hours: Part time evening shifts available
Salary: Between £11.50 to £12.67 per hour (Shift Dependant)
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Contact Centre Operator at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.
Who are Medequip Connect? Medequip Connect provide services to over 10,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain their independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.
About the role
As the Contact Centre Operator for Medequip Connect, you will deal with incoming alarms and telephone calls for Medequip Connect’s Contact Centre including Technology Enabled Care. Your day-to-day responsibilities will include, but not be limited to:
- To work in Medequip Connect’s Contact Centre and provide a professional support service.
- To be the first point of resolution for client and customer escalations, always ensuring a high level of customer service and care.
- To be a real team player and work to support and motivate colleagues.
- To practice and develop standards/behaviours which ensures customer service remains a priority and of the highest standard.
- To maintain quality and service standards so the business can acquire and retain customers and increase customer satisfaction.
- To have detailed knowledge of TEC Services Association (TSA) Quality Standards and applicable British Standards to ensure compliance with monitoring requirements of a wide range of devices and applications; these include monitoring of health-focused technologies and applications, (Activities of Daily Living) ADL solutions, and mobile/GPS devices.
- To be fully compliant with the TSA Quality Standards Framework Standards and Service modules, including compliance with KPI targets, performance objectives, call audits.
- To develop expertise and knowledge in the Health & Social Care landscape and how Medequip Connect solutions and the Contact Centre contribute to managing service user risks and supporting people to live independently.
- To ensure that concerns, safeguarding, and complaints are escalated appropriately following the correct procedure.
About you
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
What we offer
- 29 days holiday moving to a max of 33 days, pro rata (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Contact Centre Operator employer: Medequipuk
Contact Detail:
Medequipuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Operator
✨Tip Number 1
Familiarise yourself with the Technology Enabled Care (TEC) services that Medequip Connect offers. Understanding their products and how they support vulnerable individuals will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to articulate your experience in resolving escalations will highlight your suitability for the role.
✨Tip Number 3
Research Medequip Connect’s values and mission. Aligning your personal values with theirs can be a great conversation starter and will show that you are genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Medequip Connect on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Contact Centre Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Contact Centre Operator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or contact centre roles. Mention specific examples where you provided excellent service or resolved escalations effectively.
Showcase Soft Skills: Medequip Connect values empathy, teamwork, and accountability. Make sure to include examples that demonstrate these qualities in your application, as they are crucial for this role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medequipuk
✨Understand the Company Values
Before your interview, take some time to research Medequip Connect's values and mission. Make sure you can articulate how your personal values align with theirs, especially around empathy, teamwork, and innovation.
✨Showcase Your Customer Service Skills
As a Contact Centre Operator, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional support.
✨Familiarise Yourself with TEC Services
Gain a basic understanding of Technology Enabled Care (TEC) and the services offered by Medequip Connect. Being knowledgeable about these services will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle difficult situations. Think of specific instances where you had to manage escalations or provide support under pressure, and be ready to discuss them.
