Operational Support Assistant in Calne

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Operational Support Assistant at Medequip Connect and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect? Medequip Connect provide services to over 41,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role: Your day-to-day responsibilities will include, but not be limited to:

• Providing administrative and general office support, including answering telephones, distribution of information, post, stock‑taking of PPE and Technology Enabled Care (TEC) equipment.
• Working with the Implementation and Innovation manager to learn about the TEC.
• Taking and processing new referrals for clients.
• Scheduling the Technicians/responders diaries with appointments.
• Liaising with our new Contracts; Council colleagues, customers, their families, and third‑party community services such as GPs, nurses, social workers, and voluntary groups.
• Assisting with promotional activities and local marketing campaigns.
• Assisting with the set‑up of the new client equipment and processing returned equipment.
• Processing and updating client data on databases including UMO CRM and liaising with the ERC (Emergency Response Centre).
• Management of stock in/out of the office.
• Assisting the accounts team to process payments and take credit card payments from clients.
• Handling client information in a sensitive and confidential manner.
• Observing and complying with Company procedures and policies including Financial Regulations, Equality and Diversity, and positively implementing the Company’s customer care and complaints policy.

About you: Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required:

• Deliver a Service with empathy and care.
• Ability to manage own workload and work unsupervised.

What we offer:

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays) pro rata.
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance.
• Cycle to work scheme.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform.
• Free uniform.
• Free DBS check.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.