Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip Assistive Technology Ltd, a forward-thinking community equipment services provider.
- Benefits: Enjoy 29 days holiday, professional development, healthcare scheme, and more.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
- Other info: We embrace diversity and support reasonable adjustments throughout the recruitment process.
The predicted salary is between 24909 - 24909 £ per year.
This is an opportunity to work for a forward‑thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field. Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person‑centred support.
About the Role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their families and health providers, ensuring that the correct product, in the correct condition, is delivered and installed to the client in an appropriate and caring manner within the specified time frame and to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Responsibilities
- Manage inbound and outbound calls – liaising with service users, their families and prescribers
- Book all delivery rounds in advance for Technicians and Service Engineers
- Ensure all client and delivery details are correct and up to date, adding updated notes to the system where necessary
- Ensure emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
- Answer emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
- Assess the technicians’ workload to ensure each day’s jobs are varied and evenly distributed
- Show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations while working effectively under pressure
About You / Qualifications
- Some experience in a customer service focused role within a similar industry is desirable
- Proficient in IT and Microsoft Office
- Align with our company values: keeping promises, empowering people, helping with empathy, showing respect, teamwork, encouraging innovation, embracing change, achieving excellence, delivering cost effective, efficient and safe healthcare solutions
What We Offer
- 29 days holiday, moving to a maximum of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Employee Assistance Programme
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
Equal Opportunities
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it.
Customer Services Coordinator in Telford employer: Medequip UK
Contact Detail:
Medequip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Customer Services Coordinator role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great way to remind them of your interest and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at Medequip. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Customer Services Coordinator in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Services Coordinator role. Highlight any customer service experience you have, especially in similar industries, to show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how you embody our company values. Let us know why you want to join Medequip and how you can contribute to our mission.
Showcase Your IT Skills: Since proficiency in IT and Microsoft Office is key for this role, make sure to mention any relevant software skills in your application. We want to see that you're comfortable with technology and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Medequip UK
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Services Coordinator, your ability to handle calls and queries is crucial. Prepare examples from your past experiences where you demonstrated empathy, patience, and problem-solving skills. Be ready to discuss how you managed difficult situations while maintaining a positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset client or prioritise emergency jobs. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company.