At a Glance
- Tasks: Be the friendly face of customer service, ensuring clients receive the right products with care.
- Company: Join a forward-thinking community equipment services provider dedicated to excellence.
- Benefits: Enjoy 29 days holiday, professional development, and a supportive work environment.
- Other info: Opportunities for career progression and a dynamic team culture await you.
- Why this job: Make a real difference in people's lives while developing your skills in a caring role.
- Qualifications: Customer service experience and IT proficiency are a plus.
The predicted salary is between 26569 - 26569 € per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field.
About The Role
As the Customer Services Operative at Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their families and health providers. You will ensure the correct product, in the correct condition, is delivered and installed to the client in an appropriate and caring manner within the specified time frame and to the agreed specification. You will play a key role in maintaining exceptional customer experience levels at this first point of contact.
- Managing inbound and outbound calls – liaising with service users, their families and prescribers.
- Booking all delivery rounds in advance for Technicians and Service Engineers.
- Ensuring client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed.
- Showing empathy, patience and remaining calm, adopting a positive and appropriate attitude to difficult situations and working effectively under pressure.
About You
We keep our promises. We empower people to be accountable for their actions and performance. We help people with empathy, courtesy, dignity and kindness. We show respect and are trusted by our colleagues, suppliers and customers. We believe in teamwork and are passionate about our work. We encourage innovation and the development of technology. We embrace change and seek to achieve excellence. We deliver cost-effective, efficient and safe healthcare solutions.
Qualifications and Experience Required
Some experience in a customer-service focused role within a similar industry is desirable. Proficient with IT and Microsoft Office.
What We Offer
- 29 days holiday moving to a maximum of 33 days (inclusive of Bank Holidays).
- Continued professional development, training and learning support and opportunities for career progression.
- Pension scheme.
- Healthcare scheme.
- Life assurance.
- Cycle to work scheme.
- Employee Assistance Programme.
- Access to Perkbox discount platform.
- Free uniform.
- Free DBS check.
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Operative in Suffolk employer: Medequip UK
Medequip Assistive Technology Ltd is an exceptional employer that prioritises the well-being and development of its employees. Located in Ipswich, we offer a supportive work culture that values empathy, teamwork, and innovation, alongside generous benefits such as up to 33 days of holiday, professional development opportunities, and a comprehensive healthcare scheme. Join us to make a meaningful impact in the community while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Operative in Suffolk
✨Tip Number 1
Get to know the company! Research Medequip and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Services Operative, you'll be the first point of contact for service users. Role-play common scenarios with friends or family to build confidence in handling calls and queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Medequip team.
We think you need these skills to ace Customer Services Operative in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Services Operative role. Highlight any previous customer service experience and show how you’ve made a positive impact in past roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping others and your commitment to providing exceptional customer service. Don’t forget to mention why you want to work with us at Medequip!
Showcase Your IT Skills:Since proficiency in IT and Microsoft Office is key, make sure to mention any relevant software skills you have. If you've used specific tools or systems in previous jobs, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Medequip UK
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Services Operative, you'll need to demonstrate your ability to handle calls and queries with empathy and patience. Prepare examples from your past experiences where you've successfully managed difficult situations or provided exceptional service.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset client or manage multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you're engaged and serious about the position. Consider asking about team dynamics or opportunities for professional development.
