At a Glance
- Tasks: Deliver exceptional customer support and drive online sales in a dynamic environment.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 21 days annual leave, bonuses, healthcare, and professional development opportunities.
- Other info: Embrace a supportive culture with opportunities for growth and innovation.
- Why this job: Make a real difference in people's lives while developing your career in customer service.
- Qualifications: Strong communication skills and a team player attitude are essential.
The predicted salary is between 24960 - 28000 £ per year.
This is an incredible opportunity to work for a forward‑thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
About Medequip
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About The Role
As a Customer Service Advisor, you will play a key role in delivering excellent customer support while helping drive online sales.
This is a varied position combining customer service, sales conversion, and administrative support.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat
- Convert enquiries into sales and help achieve monthly sales targets
- Liaise with suppliers to obtain stock and delivery information
- Prepare quotations, invoices, and respond to catalogue or contact form requests
- Arrange installations, rentals, and special delivery requirements
- Process product returns and upload clearance items to the website
- Handle VAT relief requests
- Support picking, packing, and despatch activities when required
- Complete administrative duties as directed by your line manager
- Ensure all written communication reflects a professional image
- Follow all company procedures, policies, and site regulations
About You
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost‑effective, efficient and safe healthcare solutions.
Qualifications and Experience Required
- Strong communicator with excellent customer relationship skills
- Quick learner with a diligent, systematic approach
- Team player who thrives in a busy office environment
- Enthusiastic, confident, and adaptable with a common‑sense attitude
- Experience with the Shopify e‑commerce platform is an advantage but not essential
- Good working knowledge of business systems and Microsoft Office
- Ideally holds a clean driving licence and has access to a vehicle
What We Offer
- 21 days of annual leave & Company bonus
- Continued professional development, training and learning support and opportunities for career progression.
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Free eye test, provided by Specsavers
- 15% Manage At Home discount
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform
- Free DBS check
We welcome applications from all sections of the community as an Equal Opportunities Employer.
We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship.
Candidates without satisfactory right to work in the UK are unlikely to be suitable.
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Customer Service Advisor in Norwich employer: Medequip UK
Medequip is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where teamwork and innovation thrive. As a Customer Service Advisor, you will benefit from comprehensive training, a generous benefits package including a pension scheme and healthcare support, and opportunities for career progression within a forward-thinking organisation dedicated to making a positive impact in the community. Located in a dynamic environment, Medequip fosters a sense of purpose and belonging, ensuring that every team member feels valued and empowered to excel in their role.
