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- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29 days holiday, professional development, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
- Other info: Embrace a culture of empathy, teamwork, and innovation.
The predicted salary is between 23926 - 23926 £ per year.
This is an incredible opportunity to work for a forward‑thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person‑centred support. You’ll be supported by an excellent team of professional and ever developing co‑workers who all identify and align with Medequip’s values.
About Medequip
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the Role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their families and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Responsibilities:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
- Show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure
About You
Above all, you will identify and align with our company values:
- We keep our promises
- We empower people to be accountable for their actions and performance
- We help people with empathy, courtesy, dignity and kindness
- We show respect and are trusted by our colleagues, suppliers and customers
- We believe in teamwork and are passionate about our work
- We encourage innovation and the development of technology
- We embrace change and seek to achieve excellence
- We deliver cost effective, efficient and safe healthcare solutions
Qualifications And Experience Required:
- Some experience in a customer service focussed role within a similar industry is desirable
- IT and Microsoft Office proficient
What We Offer:
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Care First employee assistance program including free counselling
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Service Coordinator in Newton Aycliffe employer: Medequip UK
Contact Detail:
Medequip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Newton Aycliffe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medequip. Understand their values and mission, and think about how your experience aligns with them. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! As a Customer Services Coordinator, you'll be the first point of contact for service users. Role-play common scenarios with a friend or family member to boost your confidence in handling calls and queries.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult situations with patience and kindness. This is key in customer service roles, and it’ll help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Medequip. Let’s get you that job!
We think you need these skills to ace Customer Service Coordinator in Newton Aycliffe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills align with our values and the role of Customer Services Coordinator.
Showcase Your Empathy: In your application, emphasise your ability to handle difficult situations with empathy and patience. This is key for us at Medequip, as we pride ourselves on providing person-centred support.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Medequip.
How to prepare for a job interview at Medequip UK
✨Know the Company Inside Out
Before your interview, take some time to research Medequip and its values. Understand their mission in providing community equipment services and how they empower individuals. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Customer Service Skills
As a Customer Services Coordinator, your ability to handle calls and queries is crucial. Prepare examples from your past experiences where you demonstrated empathy, patience, and problem-solving skills. Be ready to discuss how you managed difficult situations while maintaining a positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an emergency job or a complaint. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. Inquire about the training programmes and opportunities for professional development. This shows that you’re not just interested in the job, but also in growing with the company.