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- Tasks: Be the friendly voice helping clients with their needs and ensuring smooth service delivery.
- Company: Join Medequip Assistive Technology, a caring company focused on empowering people.
- Benefits: Enjoy 29 days holiday, healthcare schemes, and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and IT skills are essential; medical background is a plus.
- Other info: We embrace diversity and support your growth in a dynamic environment.
The predicted salary is between 24909 - 24909 £ per year.
£24,909 per annum
Newport
Hours: 37.5 hours per week
About the Role
As the Customer Services Coordinator at Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their families and health providers. You will ensure the correct product, in the correct condition, is delivered and installed to clients in an appropriate and caring manner within the specified time frame and agreed specifications. Your role is key to providing an exceptional customer experience from the first point of contact.
Responsibilities
- Managing inbound and outbound calls – liaising with service users, families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring client and delivery details are correct, up to date, and updated in the system where necessary
- Relaying emergency requests to technicians and warehouse staff appropriately
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
- Showing empathy, patience and remaining calm while adopting a positive attitude to difficult situations under pressure
About You
You align with our company values: keeping promises, empowering people, showing empathy, respect, teamwork, innovation, embracing change, and delivering cost‑effective, safe solutions.
Qualifications and Experience Required
- Experience in a customer‑service focused role, preferably within a similar industry
- IT and Microsoft Office proficiency
- Desirable: experience in medical equipment services or the NHS
- Will be subject to an enhanced DBS disclosure and satisfactory references
- Right to work in the UK – not eligible for sponsorship
What We Offer
- 29 days holiday (increasing to 33 days including bank holidays)
- Continued professional development, training and learning support with opportunities for career progression
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle‑to‑work scheme
- Employee Assistance Programme
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
Equal Opportunities
We welcome applications from all sections of the community as an Equal Opportunities Employer. We are happy to make any reasonable adjustments at any stage of the recruitment process if you need them. We take data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice explains how personal data collected from you will be processed in distribution of the recruitment process.
Customer Services Coordinator in Newport employer: Medequip UK
Contact Detail:
Medequip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator in Newport
✨Tip Number 1
Get to know the company! Research Medequip and understand their values. When you show that you align with their mission during interviews, it’ll make a huge difference.
✨Tip Number 2
Practice your communication skills. As a Customer Services Coordinator, you'll be the first point of contact, so being clear and friendly is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for situational questions. Think about how you would handle difficult customer interactions or emergencies. Having examples ready will help you shine in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Coordinator in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Coordinator role. Highlight your customer service experience and any relevant skills that align with what we’re looking for, like empathy and teamwork.
Showcase Your Communication Skills: Since you’ll be the first point of contact for our service users, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience managing calls or emails.
Emphasise Your Problem-Solving Abilities: We love candidates who can stay calm under pressure! Share examples in your application where you’ve successfully handled difficult situations or resolved customer complaints. This will show us you’re a great fit for the role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Customer Services Coordinator position!
How to prepare for a job interview at Medequip UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Coordinator. Familiarise yourself with the key tasks like managing calls, booking deliveries, and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
Since this role requires a lot of interaction with service users and their families, be prepared to discuss how you've handled difficult situations in the past. Share specific examples where you showed empathy and patience, as these qualities are crucial for providing exceptional customer service.
✨Brush Up on Your IT Skills
As proficiency in IT and Microsoft Office is essential, take some time to review your skills in these areas. Be ready to discuss any relevant experience you have, especially if you've worked with systems similar to those used in medical equipment services or the NHS.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. This could be about the team dynamics, the company culture, or how they measure success in the role. It shows that you're engaged and serious about finding the right fit for both you and the company.