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- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Competitive salary, generous holiday allowance, and ongoing professional development.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in customer service and proficiency in IT and Microsoft Office.
- Other info: Work with a passionate team dedicated to innovation and excellence in healthcare.
The predicted salary is between 21500 - 27000 £ per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who'll support you to be the best you can be in your chosen field. Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You'll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip's values.
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician's workload to ensure each day's jobs are varied and evenly distributed.
You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
Above all, you will identify and align with our company values:
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications And Experience Required:
- Some experience in a customer service focussed role within a similar industry is desirable.
- IT and Microsoft Office proficient.
What We Offer: 29 days holiday moving to a max of 33 days (inclusive of...
Customer Service Coordinator in Melton Mowbray employer: Medequip UK
Contact Detail:
Medequip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Customer Services Coordinator role. Highlight your empathy and problem-solving skills.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like Medequip, and express your interest. A friendly email can go a long way!
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and networking contacts. This will help you stay on top of opportunities and show potential employers that you’re serious about landing the job.
We think you need these skills to ace Customer Service Coordinator in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Services Coordinator role. Highlight any relevant customer service experience and show how you embody our values at Medequip.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission of providing exceptional service. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Customer Services Coordinator, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions, make it count!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Medequip.
How to prepare for a job interview at Medequip UK
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations with empathy and patience, as these qualities are crucial for a Customer Services Coordinator.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service and coordination. Practice your responses, focusing on how you can contribute to Medequip's commitment to exceptional customer experience and teamwork.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you're engaged and serious about the position, plus it gives you a chance to see if Medequip is the right fit for you.