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For Companies At a Glance
- Tasks: Be the friendly voice helping clients get the right products delivered with care.
- Company: Join Medequip UK, a leader in assistive technology with a supportive team.
- Benefits: Enjoy 29 days holiday, healthcare schemes, and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and IT skills are a plus.
- Other info: Embrace a culture of empathy, teamwork, and innovation.
The predicted salary is between 23927 - 33500 £ per year.
Join to apply for the Customer Services Coordinator role at Medequip UK.
Salary: £23,927 per annum
Location: Leyland
Hours: 37.5 hours per week
About The Role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their families and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
- Showing empathy, patience and remaining calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure
About You
Above all, you will identify and align with our company values:
- We keep our promises
- We empower people to be accountable for their actions and performance
- We help people with empathy, courtesy, dignity and kindness
- We show respect and are trusted by our colleagues, suppliers and customers
- We believe in teamwork and are passionate about our work
- We encourage innovation and the development of technology
- We embrace change and seek to achieve excellence
- We deliver cost effective, efficient and safe healthcare solutions
Qualifications and Experience
Some experience in a customer service focussed role within a similar industry is desirable. IT and Microsoft Office proficient.
What We Offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Care First employee assistance program including free counselling
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Apply Now
Customer Services Coordinator in Leyland employer: Medequip UK
Contact Detail:
Medequip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator in Leyland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medequip. Understand their values and how they align with your own. This will help you show that you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and empathy, as these are key for the Customer Services Coordinator role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will help you stand out and show that you’re the right fit for ensuring exceptional customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Customer Services Coordinator in Leyland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Coordinator role. Highlight any relevant experience in customer service and showcase your skills that align with our values, like empathy and teamwork.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for Medequip. Don’t forget to mention your understanding of our commitment to exceptional customer service.
Showcase Your Communication Skills: As a Customer Services Coordinator, communication is key. In your application, demonstrate your ability to handle queries and complaints effectively. Use clear and concise language to show us you can keep calm under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Medequip UK
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Medequip's values. They emphasise empathy, accountability, and teamwork. Think of examples from your past experiences that demonstrate how you align with these values, as this will show you’re a great fit for their culture.
✨Prepare for Customer Scenarios
As a Customer Services Coordinator, you'll be dealing with various customer situations. Prepare for role-play scenarios where you might need to handle difficult calls or complaints. Practising how to remain calm and empathetic under pressure will help you shine during the interview.
✨Showcase Your IT Skills
Since proficiency in IT and Microsoft Office is essential, be ready to discuss your experience with these tools. Bring up specific instances where you've used technology to improve customer service or streamline processes, as this will highlight your capability in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the customer service department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
