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- Tasks: Be the first point of contact for service users, ensuring exceptional customer experience.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29 days holiday, professional development, and a supportive team environment.
- Other info: Equal Opportunities Employer with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
The predicted salary is between 24909 - 24909 £ per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Operative at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
About Medequip
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About The Role
As the Customer Services Operative for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact. Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About You
Above all, you will identify and align with our company values:
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications And Experience Required
Some experience in a customer service focussed role within a similar industry is desirable. IT and Microsoft Office proficient.
What We Offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Employee Assistance Programme
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Operative (Maternity Cover) in Ipswich employer: Medequip UK
Contact Detail:
Medequip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operative (Maternity Cover) in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medequip. Understand their values and how they support their community. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle difficult situations, which is key for the Customer Services Operative role.
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've helped customers in the past. Highlight your ability to remain calm under pressure and how you’ve made a positive impact on someone’s experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Operative (Maternity Cover) in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Services Operative. We want to see how you can bring empathy and a positive attitude to our team!
Showcase Your Customer Service Skills: Since this role is all about providing exceptional customer service, share specific examples from your past experiences that demonstrate your ability to handle calls, manage queries, and resolve complaints effectively. We love seeing real-life stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us get a quick sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medequip UK
✨Know the Company Values
Before your interview, take some time to really understand Medequip's values. They emphasise empathy, teamwork, and accountability. Be ready to share examples from your past experiences that demonstrate how you align with these values.
✨Prepare for Customer Scenarios
As a Customer Services Operative, you'll be dealing with various customer situations. Think of potential scenarios you might face, like handling complaints or urgent requests. Practise how you would respond calmly and effectively, showcasing your problem-solving skills.
✨Showcase Your IT Skills
Since the role requires proficiency in IT and Microsoft Office, be prepared to discuss your experience with these tools. You might even want to mention specific software you've used in previous roles and how it helped improve customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how they measure success in customer service. It’s a great way to leave a lasting impression!