At a Glance
- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29 days holiday, professional development, and a supportive team environment.
- Other info: We embrace change and encourage innovation in a dynamic workplace.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
The predicted salary is between 26569 - 26569 € per year.
This is an incredible opportunity to work for a forward‑thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field. Join us as our new Customer Services Operative at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person‑centred support. You’ll be supported by an excellent team of professional and ever developing co‑workers who all identify and align with Medequip’s values.
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About The Role
As the Customer Services Operative for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Responsibilities
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About You
We keep our promises. We empower people to be accountable for their actions and performance. We help people with empathy, courtesy, dignity and kindness. We show respect and are trusted by our colleagues, suppliers and customers. We believe in teamwork and are passionate about our work. We encourage innovation and the development of technology. We embrace change and seek to achieve excellence. We deliver cost effective, efficient and safe healthcare solutions.
Qualifications And Experience Required
Some experience in a customer service focussed role within a similar industry is desirable. IT and Microsoft Office proficient.
What We Offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Employee Assistance Programme
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Operative employer: Medequip UK
Medequip Assistive Technology Ltd is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in the customer service field. Located in Taunton, our team is dedicated to providing person-centred support, ensuring that you can make a meaningful impact while enjoying benefits such as generous holiday allowances, professional training opportunities, and a strong emphasis on teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medequip. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Services Operative, you'll be the first point of contact for service users. So, practice how you would handle different scenarios, especially tricky ones. Being calm and empathetic is key!
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable with IT and Microsoft Office, as these are essential for the role. If you can, brush up on any relevant software or tools that might come in handy during your day-to-day tasks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Medequip family. Don’t hesitate – get your application in today!
We think you need these skills to ace Customer Services Operative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that align with the Customer Services Operative role. Highlight any previous customer service experience and show how you embody empathy and teamwork, which are key to our values at Medequip.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping others and how you can contribute to our mission. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Communication Skills:As a Customer Services Operative, communication is everything. In your application, demonstrate your ability to handle queries and complaints effectively. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Medequip UK
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Services Operative, your ability to handle calls and queries is crucial. Prepare examples from your past experiences where you demonstrated empathy, patience, and problem-solving skills. Be ready to discuss how you managed difficult situations while maintaining a positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset client or manage multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s success.
