Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact, ensuring exceptional customer service and support.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29 days holiday, professional development, and a healthcare scheme.
- Other info: Dynamic team environment with opportunities for career progression.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
The predicted salary is between 24909 - 24909 £ per year.
Join us as our new Customer Services Operative at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person‑centred support. You’ll be supported by an excellent team of professional and ever developing co‑workers who all identify and align with Medequip’s values.
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About The Role
As the Customer Services Operative for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Responsibilities
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
- Showing empathy, patience and remaining calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure
About You
- We keep our promises
- We empower people to be accountable for their actions and performance
- We help people with empathy, courtesy, dignity and kindness
- We show respect and are trusted by our colleagues, suppliers and customers
- We believe in teamwork and are passionate about our work
- We encourage innovation and the development of technology
- We embrace change and seek to achieve excellence
- We deliver cost effective, efficient and safe healthcare solutions
Qualifications And Experience Required
- Some experience in a customer service focused role within a similar industry is desirable
- IT and Microsoft Office proficiency
What We Offer
- 29 days holiday, moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Employee Assistance Programme
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
Equal Opportunities
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
Data Protection and References
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without a satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Operative employer: Medequip UK
Contact Detail:
Medequip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medequip. Understand their values and how they empower people. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve had to deal with difficult situations or complaints. Be ready to share these experiences during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Show off your tech skills! Since the role requires IT proficiency, brush up on your Microsoft Office skills. Maybe even mention any relevant software you’ve used in previous roles to highlight your adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Medequip family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Services Operative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Operative role. Highlight your relevant experience in customer service and how it aligns with our values at Medequip. We want to see how you can make a difference!
Showcase Your Skills: Don’t forget to mention your IT and Microsoft Office skills! These are essential for the role, so give us examples of how you've used these tools in previous jobs. We love seeing practical applications of your skills.
Be Person-Centred: Since this role is all about providing exceptional support, share any experiences where you've shown empathy and kindness in challenging situations. We value those qualities highly, so let us know how you embody them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Medequip!
How to prepare for a job interview at Medequip UK
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Services Operative, your ability to handle calls and queries is crucial. Prepare examples from your past experiences where you demonstrated empathy, patience, and problem-solving skills. Be ready to discuss how you managed difficult situations while maintaining a positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset client or manage multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company.