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- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip UK, a forward-thinking community equipment services provider.
- Benefits: Enjoy 29-33 days holiday, healthcare scheme, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 23927 - 33500 £ per year.
Overview
£23,926 per annum
York
Hours: 37.5 hours per week
Salary: £23,926 per annum
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
About Medequip
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About The Role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Responsibilities
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
- You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure
About You
Above all, you will identify and align with our company values:
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications And Experience Required
- Some experience in a customer service focussed role within a similar industry is desirable.
- IT and Microsoft Office proficient
What We Offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Care First employee assistance program including free counselling
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Apply Now
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Customer Services Coordinator employer: Medequip UK
Contact Detail:
Medequip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the healthcare sector. A personal recommendation can go a long way in landing that Customer Services Coordinator role.
✨Tip Number 2
Prepare for the interview by researching Medequip's values and services. Show us how you align with our mission to empower people and deliver exceptional customer service. Tailor your answers to reflect our commitment to empathy and teamwork.
✨Tip Number 3
Practice your communication skills! As a Customer Services Coordinator, you'll be the first point of contact for clients. Role-play common scenarios with a friend to boost your confidence and ensure you can handle difficult situations with grace.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Medequip team and making a difference in people's lives.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Coordinator role. Highlight your relevant experience in customer service and how it aligns with our values at Medequip. We want to see how you can make a difference!
Showcase Your Skills: Don’t forget to mention your IT and Microsoft Office skills! These are essential for the role, so give us examples of how you've used these tools in previous jobs. We love seeing practical applications of your skills.
Be Person-Centred: Since this role is all about providing exceptional support, share any experiences where you've gone above and beyond for customers. We’re looking for empathy and kindness, so let that shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Medequip UK
✨Know the Company Values
Before your interview, take some time to really understand Medequip's values. They emphasise empathy, teamwork, and accountability. Be ready to share examples from your past experiences that demonstrate how you align with these values.
✨Showcase Your Customer Service Skills
As a Customer Services Coordinator, you'll be the first point of contact for service users. Prepare specific examples of how you've handled customer queries or complaints in the past, especially in high-pressure situations. This will show your ability to remain calm and effective under pressure.
✨Familiarise Yourself with the Role
Review the job description thoroughly and think about how your skills match the responsibilities listed. Be prepared to discuss how you would manage inbound and outbound calls, book delivery rounds, and ensure client details are accurate. This shows you're proactive and serious about the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
