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- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29-33 days holiday, professional development, and perks like a cycle to work scheme.
- Why this job: Make a real difference while working in a supportive, innovative team culture.
- Qualifications: Some customer service experience and IT proficiency are desirable.
- Other info: We welcome applications from all backgrounds and offer reasonable adjustments during recruitment.
The predicted salary is between 23927 - 33500 £ per year.
Customer Service Coordinator
Join to apply for the Customer Service Coordinator role at Medequip UK.
Location: Telford. Salary: £23,927 per annum. Hours: 37.5 hours per week.
Overview
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person‑centred support.
You’ll be supported by an excellent team of professional and ever‑developing co‑workers who all identify and align with Medequip’s values.
Who are Medequip? Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the Role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.
Your day‑to‑day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
- Showing empathy, patience and remaining calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About You
Above all, you will identify and align with our company values:
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and Experience Required
- Some experience in a customer service focused role within a similar industry is desirable.
- IT and Microsoft Office proficient.
What We Offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Pension scheme.
- Healthcare scheme.
- Life assurance.
- Cycle to work scheme.
- Care First employee assistance programme including free counselling.
- Access to Perkbox discount platform.
- Free uniform.
- Free DBS check.
Equal Opportunities
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
Data Privacy
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
Compliance
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without a satisfactory right to work in the UK are unlikely to be suitable.
Apply Now
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Customer Service Coordinator employer: Medequip UK
Contact Detail:
Medequip UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Medequip's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just looking for a job, but are genuinely interested in contributing to their mission.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Since the role involves managing customer queries and complaints, being able to articulate your thoughts clearly and calmly will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges in the healthcare sector. Being knowledgeable about the industry will allow you to speak more confidently about how you can contribute to improving customer experience at Medequip.
✨Tip Number 4
Network with current or former employees of Medequip on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and during interviews.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Services Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Use bullet points to make it easy to read, and include specific examples of how you've demonstrated empathy, patience, and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Medequip's values that resonate with you and explain how you can contribute to their mission of providing exceptional customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Medequip UK
✨Understand the Company Values
Before your interview, take some time to research Medequip's values. They emphasise empathy, teamwork, and accountability. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Customer Service Skills
As a Customer Services Coordinator, you'll be the first point of contact for service users. Highlight your previous customer service experience, especially in challenging situations. Share specific examples where you demonstrated patience and empathy.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the key responsibilities. Be ready to discuss how you would manage inbound and outbound calls, book delivery rounds, and handle emergency jobs. This shows that you're proactive and serious about the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
