Contact Centre Operator

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Contact Centre Operator at Medequip Connect and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends. Our mission is to provide reassurance and support to older, disabled, or vulnerable individuals, helping them maintain independence with peace of mind. With a service that operates 24/7, 365 days of the year, we offer the reliable back-up that our clients and their families need to feel secure in living a more independent life.

About The Role Are you passionate about helping others and delivering exceptional customer service? Join Medequip Connect as a Contact Centre Operator and become part of a forward-thinking care provider that empowers people to live independently and safely in their own homes. As a Contact Centre Operator, you’ll respond to alarms and calls, offering professional, empathetic support. You’ll play a vital role in delivering high-quality customer service and ensuring compliance with care standards.

Your day-to-day responsibilities will include, but not be limited to:

• Respond to alarms and calls with professionalism and urgency
• Resolve client and customer queries with empathy and efficiency
• Maintain compliance with TSA Quality Standards and British Standards
• Monitor a range of TEC devices and applications
• Escalate safeguarding concerns and complaints appropriately
• Contribute to a positive team environment and uphold company values
• Build in-depth knowledge of the Health & Social Care sector and understand how Medequip Connect’s Contact Centre and services help manage risks and support individuals to live safely and independently.

Education: GCSE or equivalent in English and Maths

Experience: Customer Service Experience, a team player with a passion for helping others, strong communication and problem-solving skills, commitment to delivering high-quality service, alignment with our core values: empathy, accountability, respect, innovation, and teamwork.

About You Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

What We Offer: Ongoing professional development and training, supportive leadership and a collaborative team culture, 29 days holiday moving to a max of 33 days, pro rata (inclusive of Bank Holidays), pension scheme, healthcare scheme, life assurance, cycle to work scheme, Care First employee assistance program including free counselling, access to Perkbox discount platform and Blue Lights Card, free uniform, free DBS check.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.

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