At a Glance
- Tasks: Be the first point of contact for service users, ensuring a caring and efficient experience.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 21 days annual leave, structured training, and a supportive team environment.
- Other info: Flexible working hours and opportunities for personal development await you!
- Why this job: Make a real difference in people's lives while developing your skills in customer service.
- Qualifications: GCSEs in Maths and English, plus customer service experience required.
The predicted salary is between 16765 - 16765 £ per year.
Emerson’s Green
Hours: 40 Hours per week (M-F 8:15 - 17:00)
Salary: £16,765. per annum (£8.06 per hour)
This is an incredible opportunity to work for a forward‑thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Apprentice at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person‑centred support. You’ll be supported by an excellent team of professional and ever‑developing co‑workers who all identify and align with Medequip’s values.
Who are Medequip? Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About The Role
As the Customer Services Apprentice for Medequip Assistive Technology Ltd, you will be the first point of contact for service users, their families and health professionals, ensuring an empathetic, efficient and professional customer experience while supporting the delivery of vital community equipment services. Your day‑to‑day responsibilities will include, but not be limited to:
- Achieving the requirements of the Customer Services Apprenticeship programme
- Managing inbound and outbound calls within agreed KPIs
- Liaising with service users, family members and prescribers in a professional and caring manner
- Booking delivery rounds for Technicians and Service Engineers using appropriate systems
- Ensuring all client and delivery details are accurate and up to date
- Coordinating emergency jobs within agreed KPIs
- Taking appropriate action when clients cannot be contacted, including liaising with prescribers and placing orders on review
- Responding to emails and complaints within agreed timescales
- Acting as a link between health professionals and service users
- Supporting workload planning for Technicians
- Managing reception duties and facilitating retail sales where required
This is not an exhaustive list, and you may be required to undertake other reasonable duties to meet the needs of the business.
About You
Above all, you will identify and align with our company values:
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications And Experience Required
- GCSEs (or equivalent) including Maths and English – minimum grade C / 4
- Minimum of 1 year’s experience in a public, healthcare or service‑based role
- Customer service or call centre experience
- Full UK driving licence
- Confident and polite manner with a professional appearance
- Ability to demonstrate empathy, patience and resilience under pressure
- Strong verbal communication and customer service skills
- Ability to communicate effectively with people from diverse backgrounds and circumstances
- IT literate and comfortable using computer systems
- Organised, with the ability to follow agreed processes
- Able to manage your own workload and work with minimal supervision
- Flexible and adaptable approach to work
What We Offer
- 21 days annual leave plus bank holidays, increasing with length of service
- Structured apprenticeship and training programme
- Ongoing personal development and annual appraisal
- Supportive team environment and strong leadership
- Pension scheme
- Employee support and wellbeing initiatives
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Apprentice in Bristol employer: Medequip UK
Medequip Assistive Technology Ltd is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for aspiring professionals. As a Customer Services Apprentice, you will benefit from structured training programmes, ongoing personal development, and a collaborative team environment, all while contributing to meaningful community services that enhance the lives of individuals across the UK. With a commitment to empathy, respect, and innovation, Medequip empowers its employees to grow and excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Apprentice in Bristol
✨Tip Number 1
Get to know Medequip and their values! Research the company culture and understand what they stand for. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Apprentice, you'll be the first point of contact for service users. Role-play common scenarios with friends or family to build your confidence and ensure you can handle calls with empathy and professionalism.
✨Tip Number 3
Be proactive! If you see an opportunity to improve customer service processes or have ideas on how to enhance user experience, don’t hesitate to share them during your interview. Companies love candidates who think outside the box and are eager to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining Medequip and ready to take the next step in your career journey with us.
We think you need these skills to ace Customer Services Apprentice in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Customer Services Apprentice with us at Medequip. Share any relevant experiences that highlight your passion for helping others.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your customer service experience and any skills that align with our values. We love seeing how you can contribute to our team, so don’t hold back on showcasing your strengths!
Be Professional Yet Personable:While we appreciate professionalism, we also value a friendly approach. Use a warm tone in your application to reflect the empathetic nature of the role. Remember, you’ll be the first point of contact for our service users, so show us your caring side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Medequip right from the start!
How to prepare for a job interview at Medequip UK
✨Know the Company Values
Before your interview, take some time to really understand Medequip's values. They emphasise empathy, teamwork, and accountability. Think of examples from your past experiences that demonstrate how you align with these values, as this will show your potential employer that you're a great fit for their culture.
✨Practice Your Communication Skills
As a Customer Services Apprentice, strong verbal communication is key. Practise answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend or family member to get comfortable speaking about your experiences and skills.
✨Showcase Your Customer Service Experience
Make sure to highlight any previous customer service or call centre experience during your interview. Prepare specific examples of how you've handled difficult situations or provided excellent service. This will help demonstrate your ability to manage calls and liaise with service users effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about how you would respond to various situations, such as dealing with an upset customer or coordinating emergency jobs. Having a few scenarios in mind will help you feel more prepared and confident.
